235 Saint Clair Sq Reviews

If I could give zero stars I would. The technician closed my ticket and didn’t bother to show up for the repair

I have an older freezer that had problems after the major hail storm that passed through our area. It would sound like it wanted to work but couldn't quite make it to full function. the service man stated it was possibly a relay and he had one on his truck. He replaced the relay and thought it would function then. He worked on the freezer for less than 20 minutes. I was then presented with a bill for $409 excluding any parts cost. I was appalled by the amount of the bill and had him remove the part. With charges like that one might as well buy a new freezer. I of course was still charged $129 service call. No wonder people don't repair products anymore with the high charges charged by companies like Sears. Also no wonder the Sears in my area is out of business. I will think twice before using their products again. Dr. Ellen Bollmeier

Our technician was professional but the experience was less than favorable. We were quoted a price of over $900 to have our ice maker repaired, which we declined as that is overpriced. The goal of the visit was to get us to sign up for the Sears Home appliance warranty for $85/month, and it was suggested we sign up for that then put in a claim to repair our ice maker. We declined that as well. Charging $129 as a consultation fee is ridiculous. We will not be using your services in the future. Very shady business practices.

I called today to get someone to look at my LG refrigerator, was supposed to come at 1:30, no show, no phone call, called again supposed to be there at 3:00, no show, no phone call. Called another place, he answered the phone, he was great. My problem was the compressor, had to get a new frig. This place uses AI, that makes you an appt but no one comes. Not a fan. Had all my freezer stuff in coolers, they didn't care. I get some jobs take longer but a phone call would of been nice.

Absolute garbage. Not only did they reschedule 6 times but they didn’t even fix the problem and said they had to send out another company.

This is the worst customer service ever. Called 5 times, had an appointment and the tech was a no show even after taking off work. Do yourself a favor and do not use this company. They know very little English and read from a script. Everytime you call you verify the same info each time and it is no sir yes sir etc. Literally reading from a script with no help. No wonder sears went out of business. Stop hiring call centers utside the US. Use American call centers so they understand what you need and can help the customer.

I told Timothy the problem. Our compressor died in our fridge and a new one needed to be ordered. The manufacturer said the technician had to order it. He left the house, sat in the van for an hour without any updates to me and then drove away. I do not know if the part was ordered. Horrible customer service!

I would give him a zero but your grade doesn't go that low. He came into home took pictures of Serial number, when out to his van for an hour and the left. Never came back into address the issue or tell us IF he ordered part. What part of service is this. NOT GOOD!

He was to lazy to wait 2min for me to call and get the last four number from the manufacturer for the last model number.He act like he just didn’t want to do the job. I have been waiting two week to get my oven fix,and still not fixed?

they dont even show up