235 Saint Clair Sq Reviews

The appointment was rescheduled twice. When service was finally provided, the repair was not completed and my microwave remains inoperable. The technician requested that my wife sign a damage waiver and responded unprofessionally when she asked for clarification, stating they would be paid regardless. Parts ordered under my warranty were removed from the home and we were told they belonged to the company. Despite the repair not being completed, the company was paid by my warranty provider. We were left with a broken appliance and no resolution.

Waited over 8hours for someone to come look at my washer and no one showed up.

My appt was originally for tomorrow, they reached out asking did I want today instead which I agreed and they where to come out between 8am-5pm, I sat here m all day waiting and they never came, then I received an AI text that they need to reschedule my appt for 2 weeks away, this is very ridiculous, non considerate, and very unprofessional

Been having problems with my refrigerator for almost 5 months. Had another service guy out yesterday he couldn't figure it out so he decided to put it off on me saying my electric outlet was reversed polarity and that was causing the problem because he couldn't figure it out. Had electrician check outlet and nothing was wrong with it. I'M NOT STUPID Sears is the worst company I have ever dealt with will never buy another GE appliance because they use Assureant for their service repair. They couldn't figure out the problem so they decided to put it off on m. They also have no customer service all done by AI so you can't even talk to a real person.

The person who came to look at my AC was a slob! Belly hanging out buttons popped on his shirt. Honestly, horrible took things out of my AC then took pictures of the parts outside the AC. The worst experience!

The technician came to my house and sat in the car. He closed out the repair request without even knocking on the door. I called several times and he would not answer the phone. I attempted to call Sears directly and they do not offer a live representative. They only offer an AI generated chat bot that only gave me an option to reschedule.

The technician came to my house. Did not do anything. He checked the air. Said the air conditioning was dirty. He was gonna charge me a extra $50 to spray the air conditioner off. He never went inside to check to see if the thermostat was working or the garage to Look at the air conditioner system took my $100. And the house is still hot. Don't send douglas back to my house.

Worst place to get a repair. They keep canceling my appointment, which is putting me one month without a refrigerator now. The parts have been sitting at my house for three days after they initially came the first time. This is the worst place ever go somewhere else and save you time. You also can never talk to anyone they put you on a roller coaster ride to get anywhere. I cannot be more disgusted with this place..

I was asked to provide a picture of the model / serial number before I was scheduled for an appointment, tech never showed for the appointment date then I was rescheduled by text message. Never had a representative to speak with during the process and once the appointment time came the tech refused to fix due to faded model / serial number. Never showed this was a Sears policy nor got a supervisor or customer service rep on the phone when I requested it. Then I was sent a receipt from Sears with the model / serial number on it! If this was such a big problem then why waste my time after I sent the picture of the model/ serial number. Not okay.

Douglas was in a hurry when repairing my AC. He came by in the morning and it stopped working by 7:30 pm. Very disappointed in the service.