235 Saint Clair Sq Reviews

Not impressed. Could not repair. Sent me to GE with no real diagnosis. GE has been difficult to schedule with no help from Assurant. Repairman was OK. Process gets an F. Still no resolution. No discussion of costs or limits. Totally dissatisfied.

My furnace had the flue pipes rusted and have to be replaced. The repair guy took measurements and pictures and has to have an install guy come to fix it. I hope they hurry before it gets to cold.

(Note: this was a claim through American Home Shield and Sears was selected to complete my repair) The technicians who came out were great, if not for that I would have given 1 star. The Sears AI system failed to properly Troubleshoot my issue the first time, and no technician was sent out to ensure the troubleshooting was done correctly. The part the AI system said was needed arrived and then after having our appointment cancelled by Sears 3 days in a row, 10 days after the initial contact, the technician finally came out. When they arrived the first time the technician discovered that the part that was ordered would not fix the issue and more parts needed to be ordered. Then I had to wait for those and 2 weeks for them to be able to come back out. The parts still had not arrived 4 days before the repair date and when I was able to reach Sears I was told the parts had still not even been ordered so Sears tried to cancel my appointment and reschedule again. But after waiting more than 3 weeks I told them to keep the scheduled appointment and just ordered the bolts myself and had them overnighted. The technician came out and installed the parts and was finally able to repair the washer. So after all of this it took a full month to fix my washer. Totally unimpressed and if I can avoid it I will probably never use them again.

The repairman did a quick job at replacing the latch receptacle on my Kenmore front load washer. Sears, though, really gouged me on the cost of the plastic piece that the man replaced, charging me $156.13 plus $9.76 tax. On Sears Parts Direct the part costs $110.66; it is $61.84 on Warehouses Overstock. The $165.89 part was in addition to $299.95 for a few minutes of labor on a 20-year-old machine. I tried to get a couple local appliance repair companies to do the work but they declined, forcing me to use Sears. Yes, it was cheaper than buying a new machine, but Sears needs to be more reasonable cost-wise for it to be a customer's first choice to call for repairs.

Sears took 3 months to get the part. They would reschedule a tech every two weeks then cancel Round noon a reschedule. They finally got the parts after I called and threatened to post my complaint on every social media account a could use. When the parts arrived the tech was excelsnt.

We got excellent service once they came for our repair. They came diagnosed and had parts sent to our house. However our wait was a month for our refrigeration! With our medication and just enjoying food in our kitchen it was too long. We find it better to work locally than to depend on sears warranty!

It took them 3 months to repair my microwave and then no show no call let me no that will not be coming and then I miss a whole day off work waiting on them

The technicians were fantastic- 5 stars. The AI scheduling is a nightmare. Appliance down 3 weeks when I could have had it repaired locally in two for similar cost. Sears appliance repair/Sears AI - 0 stars do not recommend, will not use again. Every single phone number for Sears is answered by an AI chat bot. No humans to interact with. The phone number provided in the various responses is also answered by a chatbot. It's so bad I have filed a greivance with the BBB. Feel free to contact me for more details.

Im changing my review. Its been 40 hours since the repair was completed and my frig is still at 70 degrees.

Doug was ok, but the warranty claim i put in was for issues with the heat pump. That apparently did not get relayed and he only checked the furnace and would not troubleshoot the heat pump