235 Saint Clair Sq Reviews
Showing most recent reviews from verified customers of Sears Home Services
Karen K
Ozie Payne was incredible, professional, friendly in explaining the problem, extremely knowledgeable and efficient in diagnosing the issue. Best technician and service ever!!!
Customer service response - Thank you for your wonderful review, Karen! We're thrilled to hear that Ozie provided such exceptional service and made a positive impression.
Sears Home Services on October 17, 2024
Bill R
The process started in early August and took until today to possibly fix the ice maker problem. Your way of troubleshooting a problem from a chat with a person at a computer with no experience with refrigeration is abysmal. A service tech should be sent out to troubleshoot the problem and order parts for the repair. 2 1/2 months to do the service is beyond necessary.
Customer service response - Thank you for your feedback, Bill. We're glad the ice maker issue is potentially resolved, but we apologize for the lengthy process and any inconvenience it caused.
Sears Home Services on October 17, 2024
Raymond T
He was very professional and installed the new part in a timely manner
Customer service response - Thank you for your 5-star review, Raymond! We're pleased to hear that our technician provided professional and efficient service.
Sears Home Services on October 10, 2024
Wardell B
I appreciate Robert for texting me of his expected time of arrival. He installed the new heating unit for my dryer and confirmed it works well. I also appreciate him for being courteous, diligent and thorough.
Customer service response - Thank you for sharing your positive experience with Robert's service! We're delighted to hear that his communication and thoroughness met your expectations.
Sears Home Services on September 25, 2024
Jeremy L
Douglas did a great job and was able to finally fix our refridgerator.
Customer service response - Thank you for your positive review! We're delighted to hear that Douglas was able to successfully fix your refrigerator.
Sears Home Services on September 25, 2024
Ronda A
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 19, 2024
Michael W
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 12, 2024
Virginia T
Friendly and professional
Customer service response - Thank you for your kind review, Virginia! We're delighted to hear that you found our service friendly and professional.
Sears Home Services on September 12, 2024
Dave G
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 11, 2024
John L
He was in and out in a very short time. He found the problem with our water heater and stated that he would get us another water heater to replace the cracked one.
Customer service response - Thank you for the 5-star review, John! We're pleased to hear that our technician efficiently identified the issue with your water heater and is working on a replacement for you.
Sears Home Services on September 02, 2024
