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802-552-4364
235 Saint Clair Sq Reviews
Read reviews from customers who used our services at 235 Saint Clair Sq
Total reviews
232
Average Rating
4.3/5
The technician was great. The process to get Our appliance repaired was not. I had an appt, someone waited at my house all day, and nobody showed, and no cancellation call or text. I had to call while on vacation in Mexico and spent almost 2 hours in my vacation, along with phone charges, trying to reschedule, but was never able to. Finally reached someone after we returned. It took a month to finally get someone here.
V S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334228016
He didn't call or anything just rang the doorbell one time then left.
Lontell S,
Customer service response - Thank you, Lontell, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1722174781072
Had to wait 12 days to get service for something covered under original warranty. Unit is running, but technician left with LED on unit still flashing yellow. Had to then schedule yet, another appointment to get someone back out.
Rick E,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721390260988
Carl was very courteous and professional. I explained what was happening and he knew exactly what to do to correct the problem. .The only problem with this company is that you never talk to a live person. Everything is done on line. The address they list is for the old Sears building. The first appointment was canceled and I did not receive a call explaining why it was canceled. That goes with not being able to talk to anyone.
Henry R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718066429113
It took 3 visits and a month of waiting for the washer to be fixed. So don’t use these services if you have to use an appliance on a daily or weekly basis as you will have to go in debt for a new one like I did.
Liz S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638562999
I have had nothing but a horrible experience with this company. They came for my original appointment and said they had to order the part. Once the part came and they were scheduled to install it, they never showed up. It took 3 weeks after that to get scheduled again. I was not available for the date they automatically scheduled so I used their system to reschedule. They still tried to show up for the day that was rescheduled. There is no way to speak with a live person when you call them and they never call you when contacted. Horrible, horrible, horrible.
Terry H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717396112453
Called them and discussed issue. Instead of being honest and saying they were unable to provide same day service they lied. Spent 15 minutes on the phone with a guy trying to sell me a warranty. I sent the info via text for the dryer needing repaired. Never heard from them the remainder of the day. After calling to ensure my appointment was scheduled, I sit on hold for over 20 minutes. I used another phone to call and they picked up right away. They told me they were going to transfer my call to another department. After another 20 minutes on hold I hung up. Unprofessional and no common courtesy for people who are taking a day away from work. No update or a courtesy call to reschedule. Ridiculous in my opinion
Joedy S,
Customer service response - Thank you for taking the time to bring this to our attention, Joedy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1712191869460
morshown W,
Customer service response - Hi morshown, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1707183282010
Repairmen we're great. None of the following was their fault. Company, however was absolutely horrible. Constantly scheduled me for the last appointment of the day and then don't show up. No notification. Just don't show or keep pushing my times out until the end of the day until its cancelled. This happened 4-5 times in a row over the course of 2.5 months. Apparently, first time warranty calls get first priority, those with cash get second and those with parts are dead last. Worst still, you cannot directly contact the company. Takes you in an endless automated customer service circle... infuriating. They could care less you work for a living and taking time off impacts your job. Abysmal experience all around. If I could give 0 stars I would. Never ever ever do business with Sears service. F-
Gary S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707321218846
Rescheduled my appointment with less than a 24 hour notice. Needing my refrigerator serviced. I’ve been waiting.. this is horrible.. Can’t get a response…
Tricia,
