235 Saint Clair Sq Reviews
Showing most recent reviews from verified customers of Sears Home Services
Frank H
The rerpairman was courteous, professional and knew exactly what was wrong with the refrigerator. Continue to use him/Sears for your company's needs.
Customer service response - Thank you for the fantastic 5-star review, Frank! We're delighted to hear about your positive experience with our repairman and look forward to serving you again in the future.
Sears Home Services on August 18, 2024
Joan B
I purchased my dryer from Best Buy and when I was using it it smelled like something was on fire or there was an electrical problem. The dryer was still under warranty so I called Best Buy and they arranged for a service man from the Sears repair service. I was notified multiple times via texts and e-mails about my appointment. Doug R., the repairman, assigned to my case arrived on time and was friendly and knowledgeable. He checked the vents, interrior of the dryer and removed the top so he could see the drum. He discovered that the dyer was working fine but the 30 Amp wall receptacle that the dryer was plugged into was faulty. So the good news was that my dryer was fine but the bad news was I needed an electrician to replace the receptacle and plug. Doug shut off the circuit breaker to the dryer so there would be no chance of fire. I can highly recommend Doug as a great repair person and diagnostician.
Customer service response - We're thrilled to hear about your positive experience with Doug and grateful for your recommendation. Thank you for taking the time to share your feedback.
Sears Home Services on August 14, 2024
richard S
Repair man was good ,the bill was way to high
Customer service response - Thank you for acknowledging our technician's quality work. We apologize if the bill exceeded your expectations, and we're here to discuss any concerns you might have.
Sears Home Services on August 11, 2024
Cheryl M
Tom D
Customer service response - A big thank you, Tom, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 24, 2024
Benny C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 17, 2024
Linda C
It took over 3 months to get my washer fixed which I am not happy about, but Luke fixed it in 1 day (about 2 hours). This rating is for my technician Luke not the overall experience.
Customer service response - We apologize for the extended wait you experienced; however, we are delighted to hear about the efficient service Luke provided. Thank, you for sharing your feedback.
Sears Home Services on July 09, 2024
Frank D
He was very professional and knew exactly what he was doing. It took him almost 5 minutes to diagnose the problem. He explained everything to me fixed it and was done in about 25 minutes. Thank you Douglas.
Customer service response - Thank you for your kind review! We're thrilled to hear Douglas was able to assist you swiftly and efficiently.
Sears Home Services on July 09, 2024
Catherine M
Very fast, friendly and efficient
Customer service response - Thank you for your kind words! We're thrilled to hear you were satisfied with the speed and friendliness of our service.
Sears Home Services on July 07, 2024
BRENDA E
Technician was very knowledgeable and responsive to my problem.
Customer service response - Thank you for your positive feedback; we're glad our technician could effectively resolve your issue.
Sears Home Services on July 03, 2024
