1802 West Lawrence Ave Reviews

Sears has been trying trying to repair my refrigerator for over a month still not working over six different service men been to our home. Stay away from Sears home repair.

I had to give 1 star to be able to post but I actually give my experience no stars because I received no service. I did receive documentation indicating that I had received service with a scribble that was supposed to be my signature. Fraud??

Terrible experience. The only good thing was that the kid showed up at all - which has not always been the case with Sears Repair. He replaced the refrigerator compressor. Then he left without saying a word to either me or my wife, though we were both home at the time. He didn't clean up the kitchen floor and left dirt and debris everywhere. He also left the old compressor and parts sitting on the kitchen floor. It's now almost 24 hours later and neither the refrigerator or the freezer are cold. This will be absolutely the last time we will call Sears Repair for service. My advice - if you can possibly avoid it, DO NOT use these people. UPDATE - After five visits from Sears Appliance Repair "technicians" my refrigerator still didn't work. They told me I needed to replace the compressor ($628). That didn't work. They told me I needed to replace the evaporator ($320). That didn't work. At that point I called a halt to the nonsense and told them that I wanted my money back. The last technician assured me that he would process my refund request and that I would definitely receive a refund within 7-14 business days. That was six weeks ago. No refund. I just called to ask what was going on. I was told that a refund was never requested. Could it be any worse? Could this company be any more unprofessional or irresponsible? DO NOT under any circumstances get involved with this scam operating under the name of Sears. UPDATE 2: This nightmare began in mid October. It is now January 3rd and we still have not received a refund. The Sears "technicians" were out here FIVE TIMES and had us purchase more than $900 in parts and were still unable to fix a simple refrigerator. After another frustrating phone call with Sears Home Services today, I was told that our request for refund is "still under review". 10 weeks later. This is nothing but obvious stalling and outright theft. They clearly believe that we will just forget about it and have no intention of refunding our money. My sincere advice to anyone contemplating using Sears Home Services is to STAY AWAY FROM THIS COMPANY. They will waste your time and steal your money.

I asked the tech to text me 10 minutes before he arrived. He did not. Instead he called me when he arrived. I arrived 8 minutes after he called, but he had already left and reported to my warranty company that I declined service. ZERO STARS IF I COULD.

$300 labor for 20 minutes, no parts required. get out of here

Came a week late and the AC was not evaluated at all Called again and. Had to wait a full day call several times and the service person left all the cables and tools connected to my Ac . I really hope it doesn’t break ! Finally an amazing technician came ! Had to wait 1 month for it !!!

Poor service. Canceled appointment twice

1 star experience from beginning to end. Choose this vendor due to Sears quality reputation. Very disappointing. 1. Too much upsell pressure just trying to set an appointment. Yes, I know reps are rated on following an upscale script but this needs to be dialed back. 2. Customer support and Tech were out of sync. Tech insisted the $119.00 service fee could not be waived without a coupon. Customer support said the Rep was wrong. Turns out Tech was wrong and I sent a screen snap from the website as proof. As the client I should not have been subject to that kind of confusion. 3. Tech was dismissive and short. Waited all day to hear from him. At 4:30 he contacts me and starts in with the be ready to pay $119.00 speak really strong. I I canceled 4. Called to reschedule. Got the 411 on the service call fee and asked for a different Tech. After being assured I would get someone different the same Tech was assigned 5. Arrived on time. Still dismissive. No troubleshooting. Told me the part to fix was $800.00. The range didn't cost that much! 6. Tried another company. Tech says only need part around $150.00. Will never use this service again. Do not recommend.