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1802 West Lawrence Ave Reviews
Read reviews from customers who used our services at 1802 West Lawrence Ave
Total reviews
172
Average Rating
4.1/5
Dishwasher seems to be fixed, but the service was a bit expensive. I could have purchased a new one. The tech was also quite late
Todd (,
Customer service response - We apologize for the trouble you've faced, Todd. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724900319573
Problem still persists. He was in and out so quick that he didn’t test or look at anything else. Don’t let them leave until you’re satisfied with their diagnosis
D M,
Customer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707446213136
Zero stars if it was an option. Prepare yourself for AI slop when trying to book & confirm an appointment. Every human touchpoint has been replaced with an AI system that can't fix it's own mistakes, even if you repeatedly attempt to correct it. The error gets passed down the line until it lands back on the customer. Gave AI the correct address 2x yesterday, 1x this morning, even added the correct address in all caps in the service appointment notes section. Just received a cancelation text due to incorrect address, lost half a day for nothing, and my washer is still in need of repair. Know if you book with Sears, there's not an actual human being available via phone, chat, etc. and expect your service appointment to be canceled
Suzy M,
Customer service response - We apologize for the trouble you've faced, Suzy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783903283500
inexperienced, not knowledgeable or willing to look at options
rose G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782694609432
This is the second service we had from Sears in the last two months. Booking experience is great. In both cases they quoted a repair worth 80% of the value of a new appliance. By the time you add the service fee of 130, you are better off replacing the unit without wasting time. Seems their business model Is sending technicians home to home and not doing the repairs instead of actually fixing the issue. If you want to repair the unit look for a smaller shop - self performing technician, not a large company.
Carlos&Jill C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782092118658
Made appointment for dryer repair. Never contacted day of appointment and no technician ever showed up to scheduled time frame. Customer service is a joke and you can’t talk to an actual person, just a recording and the menu leads to nowhere for help. Update 24 hours later — Sears commented here to reach out to their customer service number. Again attempted number provided and still unable to speak with an actual person, leading to nowhere.
Andrea B,
Customer service response - We apologize for the trouble you've faced, Andrea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770077800522
First, he only showed up after two full days of the service being scheduled and being pushed back every hour, but no one ever coming. Then, he investigate the machine and concluded that nothing was wrong. But the next day, the problem is still there and a new problem had been created.
Rachel A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766106702261
Walter B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556660972
The technician said we need a replacement part but they are no longer available for our model of dishwasher. He charged us $129 for the visit. He said we don't have a Sears Appliance Plan. It costs $69 per month. It would pay for his visit and also would pay for replacing the dishwasher. If this is true then what are we paying Sears for?
David C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763691325018
More interested in making the service fee versus doing the actual work never use them again horrible
rick U,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762143214867
