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1802 West Lawrence Ave Reviews
Read reviews from customers who used our services at 1802 West Lawrence Ave
Total reviews
172
Average Rating
4.1/5
5 S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1785097624055
Technician was terrific and straightforward - great service - 5 stars. Communication on the app / email regarding expected arrivals and timing was pretty dismal.
Scott D,
Customer service response - Thank you for your feedback, Scott. We're glad to hear the technician provided great service, and we apologize for the communication issues with the app and email.
Sears Home Services on 1781113717084
K,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1774831809061
Sears (Sears home services) whole house appliance coverage is a good deal and I've used it twice now. They don't sub contract repairs anymore which I like. I've had to rely on a stove being replaced and a furnace being repaired. (I had to wait well over a month for the stove repair cause parts couldn't be found. Eventually they replaced the stove with an equally compatible one.) For the wait on the stove being my reason for not giving them 5 stars and also cause I couldn't interact with a real person to set up the appointments. Their system is all A.I. now. I have whole house insurance for 99$ a month which has a 100$ deductible per/incidence. Overall I've been covered for over 2 years now and recommend SHS. They have a lesser plan for 60$ a month that only includes mainstay appliances, excludes HVAC electrical and water pipes.
Paul P,
Customer service response - Thank you for your feedback, Paul! We're happy to hear you find our whole house appliance coverage beneficial. We apologize for the wait on your stove repair and the challenges with our appointment system.
Sears Home Services on 1764806541958
Courteous, good communicator.
John R,
Customer service response - Thank you for your feedback, John! We're happy to hear you found our service courteous and communicative.
Sears Home Services on 1741567935411
Dallas did a great job. However, the website to set up the appointment is well below average. Having no way to speak to a human being is simply a poor way to do service...especially for a company who hangs their hat on the service industry. Please consider the human experience instead of always just trying to save a few bucks. I will not use this service again.
Paul M,
Customer service response - Thank you for your feedback, Paul. We're glad to hear Dallas did a great job, and we appreciate your input on our appointment system as we strive to improve.
Sears Home Services on 1732185791510
I had a repairman today with 26 years of experience with Sears home repair. Francisco is his name and he's fantastic! I wish they all could be that way and I would have given the service a five star review. Thanks Frank. You rock!!
Linda D,
Customer service response - Thank you for highlighting Francisco's exceptional service and experience; we're thrilled to hear he made a great impression! We're always aiming for that five-star service, so your feedback is greatly appreciated.
Sears Home Services on 1723604103389
Accurately share ETA.
Marcia O,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a positive experience with Sears Appliance Repair.
Sears Home Services on 1707282725890
The technicians are knowledgeable, good at explaining things, thorough, and helpful. The price seems too high, however.
Susan D,
We received an error message on our LG washer, indicating trouble with the motor. Our technician's quick judgment was that we might need to replace the motor, but he continued to investigate and solved the problem simply by tightening a couple connections within the machine. He helped us avoid a needlessly expensive repair. The washer is working well now. The service window, 8:00-5:00, is stupidly long. Our technician did not know how to redeem a gift card. I've had this card for a long time and can't find a way to spend it.
Cabell K,
