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1802 West Lawrence Ave Reviews
Read reviews from customers who used our services at 1802 West Lawrence Ave
Total reviews
168
Average Rating
4.1/5
First, he only showed up after two full days of the service being scheduled and being pushed back every hour, but no one ever coming. Then, he investigate the machine and concluded that nothing was wrong. But the next day, the problem is still there and a new problem had been created.
Rachel A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766106702261
Walter B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556660972
The technician said we need a replacement part but they are no longer available for our model of dishwasher. He charged us $129 for the visit. He said we don't have a Sears Appliance Plan. It costs $69 per month. It would pay for his visit and also would pay for replacing the dishwasher. If this is true then what are we paying Sears for?
David C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763691325018
More interested in making the service fee versus doing the actual work never use them again horrible
rick U,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762143214867
The technician came at 5pm after I’ve been waiting at home all day unprepared without a ladder to access my air conditioning unit on the roof of my condo building. So no service was actually performed. Why would Sears send out a technician without everything they’d need to service their clients? Horrible.
Avery M,
Customer service response - We apologize for the trouble you've faced, Avery. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751251748035
Technician complained about parking even after I told him that he could park behind the building in one of the tenants spaces. He tried to cancel the appt for the second time.
M D,
Customer service response - We apologize for the trouble you've faced, Mark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825111512
I wish to document my profoundly negative experience with Sears appliance repair. After six weeks, two service visits, and repeated scheduling changes, my dryer remains unrepaired, leaving me without laundry facilities for two months. The customer service phone system is also dysfunctional. I strongly advise against using Sears for appliance repair unless absolutely no other options are available. This has been an unacceptable experience.
gregory J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742734046729
This is some of the worst service I have ever experienced. Do not waste your time.
Luke G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742734046702
I wouldn't recommend. Tech ordered a part to fix my dishwasher, came back to install it and now the panel is broken (which wasn't the problem to start with). He suggested it would be cheaper to buy a new dishwasher and since you pay upfront, I would be reimbursed for my payment. Impossible to find a person to talk to. A week later, I haven't received a reimbursement and I'm not sure when it expect one. I wouldn't use this company again.
Nicole R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1742181363514
Sears it doesn’t even exist anymore, only online orders.
Evy M,
Customer service response - We apologize for the trouble you've faced, Evy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741824937846
