1802 West Lawrence Ave Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.1/5 (123 reviews)

Sherise B

July 19, 2024
Source: Google

Customer service response - A big thank you, Sherise, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.

Sears Home Services on July 19, 2024

Fiona D

July 19, 2024

5 star service as always. Jose was extremely professional and had my drywr fixed in no time. Always a pleasure to work with. Thanks saved the day!!

Source: Google

Customer service response - Thank you so much for your kind words and for letting us know how well Jose did with your dryer repair. We're thrilled to have been of service and saved the day for you!

Sears Home Services on July 19, 2024

Prasad I

July 14, 2024
Source: Google

Customer service response - Thank you so much for the fantastic 5-star rating, Prasad! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!

Sears Home Services on July 15, 2024

Mark J

July 02, 2024

Dallas...the technician that sent to my home, was professional, courteous and knowledgeable. I would use S.A. Repair again for my home.

Source: Google

Customer service response - Thank you for your positive feedback on Dallas's service; we're thrilled to hear you had a great experience and look forward to assisting you with any future appliance repair needs.

Sears Home Services on July 03, 2024

Anakin M

June 25, 2024
Source: Google

Customer service response - Thank you so much for the fantastic 5-star rating, Anakin! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!

Sears Home Services on June 25, 2024

Gale P

June 23, 2024

J.Jones was gracious and thorough in his visit to maintain a more than 35 year old air conditioner.

Source: Google

Customer service response - We're thrilled to hear about your positive experience with J.Jones and appreciate the feedback on his meticulous work on your classic air conditioner. Thank you for choosing our service.

Sears Home Services on June 23, 2024

Jacqueline P

June 20, 2024

Anthony was great considering the fact that I did not need to have my washing machine repaired somebody really screwed up it is the dishwasher that needs attention. I have been having an issue with the dishwasher. I have made at least 13 calls each one lasting close to an hour! I do hear the same song and dance, "will send an email to the escalation team" or the "replacement team" All calls go off shore they supposedly can not make phone calls out and supposedly they have no managers or supervisors who I can speak to. I had a serviceman Olaf in early April under my Service Protection Agreement (no longer available). Have had this agreement for over 20 years. I was told I needed a new computer part. After a couple of weeks I was told the part was no longer available. I am suppose to receive a new dishwasher according to my agreement. The first service call was April and it is now June and I'm still waiting for a replacement from the replacement team I have called numerous numerous times I also have a case number for whatever good that does the escalation team supposedly has sent off to the replacement team numerous emails I am ready to seek legal action. There are no managers or supervisors to speak to, all calls no matter what phone number you use goes off shore. It is extremely frustrating The contract I have expires 06/24/24. I did purchase Sears new contract agreement but I'm ready to call Visa and get my $683 back!!!

Source: Google

Customer service response - We sincerely apologize for the confusion and delays you've experienced, especially with your dishwasher situation. Rest assured, we'll expedite this matter with our team to ensure a swift resolution, and thank you for your patience and feedback.

Sears Home Services on June 20, 2024

mohiuddin S

June 16, 2024
Source: Google

Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!

Sears Home Services on June 16, 2024

Paul P

June 17, 2024

The Tech was very proficient and friendly.

Source: Google

Customer service response - Thank you for acknowledging the proficiency and friendliness of our technician. We're glad you had a positive experience.

Sears Home Services on June 17, 2024

Jennifer E

June 17, 2024

Solid and on-time service, and he brought a ladder, which is a necessity for AC service in a city condo building.

Source: Google

Customer service response - Thank you for highlighting our punctuality and preparedness for your AC service. We appreciate your positive feedback!

Sears Home Services on June 17, 2024

Average Rating: 4.1/5 (123 reviews)