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1802 West Lawrence Ave Reviews
Read reviews from customers who used our services at 1802 West Lawrence Ave
Total reviews
172
Average Rating
4.1/5
Anthony was great considering the fact that I did not need to have my washing machine repaired somebody really screwed up it is the dishwasher that needs attention. I have been having an issue with the dishwasher. I have made at least 13 calls each one lasting close to an hour! I do hear the same song and dance, "will send an email to the escalation team" or the "replacement team" All calls go off shore they supposedly can not make phone calls out and supposedly they have no managers or supervisors who I can speak to. I had a serviceman Olaf in early April under my Service Protection Agreement (no longer available). Have had this agreement for over 20 years. I was told I needed a new computer part. After a couple of weeks I was told the part was no longer available. I am suppose to receive a new dishwasher according to my agreement. The first service call was April and it is now June and I'm still waiting for a replacement from the replacement team I have called numerous numerous times I also have a case number for whatever good that does the escalation team supposedly has sent off to the replacement team numerous emails I am ready to seek legal action. There are no managers or supervisors to speak to, all calls no matter what phone number you use goes off shore. It is extremely frustrating The contract I have expires 06/24/24. I did purchase Sears new contract agreement but I'm ready to call Visa and get my $683 back!!!
Jacqueline P,
Customer service response - We sincerely apologize for the confusion and delays you've experienced, especially with your dishwasher situation. Rest assured, we'll expedite this matter with our team to ensure a swift resolution, and thank you for your patience and feedback.
Sears Home Services on 1718864245469
mohiuddin S,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718595692573
The Tech was very proficient and friendly.
Paul P,
Customer service response - Thank you for acknowledging the proficiency and friendliness of our technician. We're glad you had a positive experience.
Sears Home Services on 1718675878992
Solid and on-time service, and he brought a ladder, which is a necessity for AC service in a city condo building.
Jennifer E,
Customer service response - Thank you for highlighting our punctuality and preparedness for your AC service. We appreciate your positive feedback!
Sears Home Services on 1718675945101
Darlene S,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1718328004252
Came promptly. Diagnosed the AC problem quickly and fixed it. Made sure there were no other issues. Professional and courteous.
sara A,
Customer service response - We're thrilled to hear about your positive experience with our prompt service and professional team. Thank you for taking the time to share your feedback!
Sears Home Services on 1718268086972
James R,
Customer service response - Thank you so much for the fantastic 5-star rating, James! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1717987717797
juliet P,
Customer service response - A big thank you, juliet, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717989373203
Truly professional, on time, knowledgeable and very friendly! I would work with Sears again any time.
Rob C,
Customer service response - Thank you for your kind words! We're thrilled to hear about your positive experience and look forward to serving you again.
Sears Home Services on 1717622753439
Kind and courteous professional.
CD J,
Customer service response - Thank you for acknowledging the professionalism and courtesy of our team; we appreciate your feedback!
Sears Home Services on 1717137165891
