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1802 West Lawrence Ave Reviews
Read reviews from customers who used our services at 1802 West Lawrence Ave
Total reviews
172
Average Rating
4.1/5
Jean K,
Customer service response - We're really sorry to hear about your experience, Jean. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1724988125501
$300 labor for 20 minutes, no parts required. get out of here
T W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723357945507
Came a week late and the AC was not evaluated at all Called again and. Had to wait a full day call several times and the service person left all the cables and tools connected to my Ac . I really hope it doesn’t break ! Finally an amazing technician came ! Had to wait 1 month for it !!!
Maria M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720770186533
Poor service. Canceled appointment twice
Manmeet T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149931834
1 star experience from beginning to end. Choose this vendor due to Sears quality reputation. Very disappointing. 1. Too much upsell pressure just trying to set an appointment. Yes, I know reps are rated on following an upscale script but this needs to be dialed back. 2. Customer support and Tech were out of sync. Tech insisted the $119.00 service fee could not be waived without a coupon. Customer support said the Rep was wrong. Turns out Tech was wrong and I sent a screen snap from the website as proof. As the client I should not have been subject to that kind of confusion. 3. Tech was dismissive and short. Waited all day to hear from him. At 4:30 he contacts me and starts in with the be ready to pay $119.00 speak really strong. I I canceled 4. Called to reschedule. Got the 411 on the service call fee and asked for a different Tech. After being assured I would get someone different the same Tech was assigned 5. Arrived on time. Still dismissive. No troubleshooting. Told me the part to fix was $800.00. The range didn't cost that much! 6. Tried another company. Tech says only need part around $150.00. Will never use this service again. Do not recommend.
Shelia L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711606697609
Two times I made scheduled for refrigerator technician never should up . Third day Technitian showed up with out informed up to Miss appointment. Worst company ever!
Ariful A,
Customer service response - Thank you for taking the time to bring this to our attention, Ariful. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711354208488
It has taken months and the issue of fixing a clothes washer still isn’t fixed at all
Michael F,
Customer service response - Thank you, Michael, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707893278756
Today a very nice very young technician showed up to fix my dryer which stopped rotating when the door was opened. The part cost $26. They wanted to charge another $308 in order to complete this task. Or I could sign up for warranty services at $56 per month over $672 per year additional and they would reduce the fee to $187. Instead I paid $119 for them to diagnose the problem. This is a scam operation. Find a local reputable repair service you can trust not one that will rip you off.
Kathryn L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706863499636
I have not had a chance to test the dryer in order to evaluate the work that was done by the technician.
Emmanuel A,
Customer service response - Thank you for taking the time to bring this to our attention, Emmanuel. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706596054462
syed H,
