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1 North Dearborn Street Reviews
Read reviews from customers who used our services at 1 North Dearborn Street
Total reviews
294
Average Rating
4.3/5
The tech named LUIS took a pic of his car outside our home, lied that we were not in and cancelled the appointment after we waited the whole day. Another tech made us wait till 4 PM, then called to say they just added us to her queue and that she cant make it but will schedule me for Saturday morning. Finally Ola showed up at 3.30 PM Saturday. He finished the job quickly, competently and the dishwasher was working by 4 PM. Ola was fantastic. SEARS home services just holds you hostage. Their customer service platform is a nightmare, you cannot get through. They ask you to type your order number but there's not enough time to type it. So basically, you can never complain. Simple solution: GO ELSEWHERE.
Yamuna K,
Customer service response - We are truly sorry to hear about the initial communication and service issues you experienced, but are glad that Ola could resolve your dishwasher problem efficiently. Thank you for taking the time to provide your feedback.
Sears Home Services on 1720413229405
Jose D,
Customer service response - A big thank you, Jose, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719797934080
Techinician was Friendly and Knowledgeable
Tom K,
Customer service response - Thank you for your kind words about our technician. We're thrilled to hear you had a positive experience with our service.
Sears Home Services on 1719549222782
Technician was very helpful and kind. Not the easiest task as it was a cramped space and install the first time 10 years ago was not don’t property. Every issue he came across, he found a solution to fix it and make it happen. Well done team!
Darren K,
Customer service response - Thank you for acknowledging our technician's dedication to overcoming the challenges posed by the cramped space and previous installation issues. We're thrilled to have successfully resolved your appliance concerns!
Sears Home Services on 1718874542106
Rayot G,
Customer service response - A big thank you, Rayot, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718933962927
Deonna W,
Customer service response - A big thank you, Deonna, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718595941187
Natalia C,
Customer service response - A big thank you, Natalia, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718676741101
Julie C,
Customer service response - A big thank you, Julie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718262639276
Skilled at services. Took attention to detail and answered all my questions regarding filter information and installation. He is a technician above his grade
Gerri H,
Customer service response - Thank you for highlighting our technician's skill and attention to detail. We're glad we could address all your queries satisfactorily!
Sears Home Services on 1717987645274
Luis A,
Customer service response - Thank you so much for the fantastic 5-star rating, Luis! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1717637488581
