Appointment Lookup
802-552-4364
1 North Dearborn Street Reviews
Read reviews from customers who used our services at 1 North Dearborn Street
Total reviews
294
Average Rating
4.3/5
Maintenance men great. The platform to communicate , terrible.
robert H,
Customer service response - Thank you for your feedback, Robert. We're glad to hear the maintenance team met your expectations and apologize for any issues with our communication platform.
Sears Home Services on 1726024463921
Service Wed. Today Thurs. Machine read F27. When we opened door, water ran out and over the floor. Installation of part good...I guess.
Armintha M,
Customer service response - We apologize for the inconvenience you experienced with the water leak. Thank you for bringing this to our attention, we will work to ensure this does not happen in the future.
Sears Home Services on 1709314887919
Although it took 2 months to get my freezer fixed. The techs today were nice and quickly fixed my problem
Martha C,
He didn’t clean the furnace. He just turned it on, open the door and turned it off. The humidifier was already fixed so I wasted 165.00
Carolyn O,
I should not have joined the sears Home Service plan. I only got a 25% off the repair and labor. They find bogus technical reasons not to cover the entire repair costs. A rip off. I should have canceled as soon as I received the 15 pages of fine print, but I didn't .
Margaret G,
I was not happy with his communication skills. He raised his voice unnecessarily and difficult to convey my problem. He needs customer service skills improved. Otherwise he was finally able to repair the refrigerator drawer.
Juliette D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705913276147
Did not call me or show up for the second appointment
Elliott W,
Carl M,
Repair was not performed due to insufficient equipment, required ladder to access unit on roof. Also, was unable to perform due to missing certificate of insurance that was not provided. Mouhamed attempted to help by contacting his supervisor but that resulted in cancellation of my appointment and removing Sears from vendors able to work in my condo. Back to square 1 in trying to get resolution.
Gloria V,
Customer service response - We're really sorry to hear about your experience, Gloria. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1782175035111
The Sears technicians are fine, they do their job but Sears is a joke. Their system to set up, confirm repairs is faulty and you CANNOT get a live person on the phone or via chat when there is an issue
Bridget B,
Customer service response - We apologize for the trouble you've faced, Bridget. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781483648027
