Appointment Lookup
802-552-4364
1 North Dearborn Street Reviews
Read reviews from customers who used our services at 1 North Dearborn Street
Total reviews
294
Average Rating
4.3/5
I am extremely disappointed with the service I received from Sears Home Services. My fridge in my condo was not working, so I reached out to them for repairs. My order number was 000855510763087, and technician Luis C. was assigned to my case. Initially, I was given a service window between 8am-12pm, which was then pushed to 2pm, then 4pm, and finally 5:30pm. At 5:30pm, I received an email asking me to rate the service, which I never actually received. I was confused and frustrated as to how the case could be closed and I was being asked to review a service that never happened. When I called Sears Home Services, I was transferred between three different departments, and after an hour, I was told they couldn't reach the technician and I needed to open a new case. This experience was incredibly frustrating and unprofessional. I expected better communication and service from a company like Sears. I hope they address these issues to prevent other customers from going through the same ordeal.
Amit D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176822804
Jose showed up at my house for an appt to fix my broken washing machine. Without stepping into my house, he somehow magically determined what was wrong and stated he didn't have the parts to fix my washer. He told me he'd be back tomorrow, but instead closed the ticket as complete, sent me an invoice, and never scheduled a follow-up. I had to start the whole process to procure a technician over again, which was very frustrating, but became even more frustrating when the second technician was a no-show. I've spent hours on the phone with customer support and still don't have a working washing machine.
Kate A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721529757643
He didn't show up, I called his mobile which went to voice mail and never responded back, I'm very disappointed
Chirantan S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721529774933
Concerned
Mike L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719548480210
It is impossible to get a hold of y on the phone. And they cancel appointments without telling you.
Lauren L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474053974
This has been the worst experience of my dealings with Sears! I paid for a service call because the technician said I do not have a Sears Himr warranty which is not true. I called Sears Hime warranty to tell them about my service call. They verified I have a warranty and now 2 hours later no one has helped me to get my refund for the service call nor submitted the report to get my stove replacement because the service call was not called in. What kind of quality operation are you running? I need my issue resolved
Sharon H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474519036
This has been going on for 6 months. Sears keeping shipping tubs that arrive damaged. I pay every month for a service I don’t get. The laundry center should be replace so they can STOP wasting my time and money. I am doing to take legal action. They are forcing me to pay for all these broken parts by slowing the service and canceling appointments repeatedly. This is so INCONSIDERATE!!!!
Joyce S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719377507413
Jack E,
Customer service response - Hi Jack, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1718330968480
Anthony was extremely unprofessional. I definitely would recommend using another service technician and home warranty company. He arrived with a poor attitude, barely diagnosed the dryer problem, and then called his supervisor. He sat in his car on the phone for over 20-minutes and when asked to provide a copy of the service report. He simply drove off without saying anything. Then when I called him asking what happened he lied 🤥 and said he had tried calling me twice but it kept going to voicemail. And he didn’t bother leaving a message. Yet, when I checked my call log there was no missed calls or missed messages. Overall, he was lazy, un-engaged, indifferent, and had a “don’t bother me”attitude. Go with another company like Choice Home Warranty they seem to value their customers unlike Sears/Cinch, but by all means do your research.
DeAnnah B,
Customer service response - Thank you, DeAnnah, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1717638041233
Do not use this company. Read the 1 star reviews. Their customer service is terrible. They have no respect from you time. The rep never bothered to show up or tell me they were rescheduling. I wasted PTO time.
Jeffrey M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638101457
