1037 W Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dwain D
The service man was very knowledgeable and friendly, explain to me what he was doing and how well things were working out. I enjoyed having him here and would recommend him to anyone.
Customer service response - Thank you for the positive feedback and recommendation! We're thrilled to hear you were satisfied with our service and our technician's expertise.
Sears Home Services on July 31, 2024
Vicky C
Excellent sears service repair. Effingham Il
Customer service response - A big thank you, Vicky, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 09, 2024
Laura (
Jeff, was very professional and friendly explaining everything he did and why. He did a great job 👍
Customer service response - Thank you for your kind words! We're thrilled to hear Jeff provided excellent service.
Sears Home Services on May 19, 2024
Brooke W
Customer service response - Thank you so much for the fantastic 5-star rating, Brooke! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on March 28, 2024
tracy S
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 28, 2024
Nita W
Very nice, quick, didn't waste my time
WT K
After Sears canceled 3 times, my technician ended up being punctual, professional, and informative. Scheduling just stinks.
Customer service response - We apologize for the scheduling issues, WT. We're glad the technician was punctual and professional, and we appreciate your feedback to help us improve.
Sears Home Services on July 10, 2025
William G
He came looked at it couldn't read the model and serial number so can't order parts to fix it
Customer service response - Thank you for your review, William! We're pleased to hear that our technician completed the job quickly and efficiently.
Sears Home Services on April 27, 2025
Chris P
I've used Sears for years and now they've ghosted me for a week! I keep rescheduling after they cancel and they keep canceling. I sit at home waiting and they cancel 4 hours later or just don't show.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on June 12, 2025
angie B
Today was the 4th time I’ve had Sears to visit my home for the same washing machine problem. They only come to my area every other Wednesday. The repairman today ordered the same part that was put on at my last repair visit. Ridiculous. Only 1 out of the last 3-4 men actually knew what he was doing. In my maintenance agreement, it states if they repair the same item 3 or 4 times for same issue, they must replace the item. So I’m thinking I’m going to demand a new washing machine equivalent yo the one I have. I’ve had it! Took me 3 days to get a load of sheets washed because it keeps stopping with low flow. The last repairman knows what he’s doing and told me that if what he put on last time didn’t fix the problem, a new control panel would be needed. So I’ll wait 2 weeks for them to be back in my area and put on the same part that’s already been put on without success. Some of these repairmen are actually lazy and not trained well for appliance repair.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 02, 2025
