1037 W Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Vicky C
Excellent sears service repair. Effingham Il
Customer service response - A big thank you, Vicky, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 09, 2024
Laura (
Jeff, was very professional and friendly explaining everything he did and why. He did a great job š
Customer service response - Thank you for your kind words! We're thrilled to hear Jeff provided excellent service.
Sears Home Services on May 19, 2024
Brooke W
Customer service response - Thank you so much for the fantastic 5-star rating, Brooke! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on March 28, 2024
tracy S
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 28, 2024
Nita W
Very nice, quick, didn't waste my time
angie B
Today was the 4th time Iāve had Sears to visit my home for the same washing machine problem. They only come to my area every other Wednesday. The repairman today ordered the same part that was put on at my last repair visit. Ridiculous. Only 1 out of the last 3-4 men actually knew what he was doing. In my maintenance agreement, it states if they repair the same item 3 or 4 times for same issue, they must replace the item. So Iām thinking Iām going to demand a new washing machine equivalent yo the one I have. Iāve had it! Took me 3 days to get a load of sheets washed because it keeps stopping with low flow. The last repairman knows what heās doing and told me that if what he put on last time didnāt fix the problem, a new control panel would be needed. So Iāll wait 2 weeks for them to be back in my area and put on the same part thatās already been put on without success. Some of these repairmen are actually lazy and not trained well for appliance repair.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 02, 2025
