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1037 W Broadway Reviews
Read reviews from customers who used our services at 1037 W Broadway
Total reviews
28
Average Rating
4.3/5
Very nice, quick, didn't waste my time
Nita W,
Zane didn’t call ahead of time, like the website said he would. He did a wonderful job of explaining the issue and reaching out for additional support from his co-worker.
Jamie M,
Customer service response - Thank you for your feedback, Jamie. We're glad Zane explained the issue well and sought additional support, and we apologize for the lack of a call ahead of time.
Sears Home Services on 1777745422858
After Sears canceled 3 times, my technician ended up being punctual, professional, and informative. Scheduling just stinks.
WT K,
Customer service response - We apologize for the scheduling issues, WT. We're glad the technician was punctual and professional, and we appreciate your feedback to help us improve.
Sears Home Services on 1752195039896
He came looked at it couldn't read the model and serial number so can't order parts to fix it
William G,
Customer service response - Thank you for your review, William! We're pleased to hear that our technician completed the job quickly and efficiently.
Sears Home Services on 1745798419763
Service repair man was not pleasant to deal with. He claims that our washer has a cockroach infestation (found 3 DEAD Cockroaches stuck in glue) and therefore voids our warranty. When I explained to him that we dont have cockroaches in our home and the dead cockroaches had to have come from the factory or warehouse he became agitated and said "im not here to argue about this and im going to get out of here".
Emily P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775170541722
Sears is closed and been closed for YEARS. Why are you trying got reviews.
Dee D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768881199875
I've used Sears for years and now they've ghosted me for a week! I keep rescheduling after they cancel and they keep canceling. I sit at home waiting and they cancel 4 hours later or just don't show.
Chris P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1749775497146
Today was the 4th time I’ve had Sears to visit my home for the same washing machine problem. They only come to my area every other Wednesday. The repairman today ordered the same part that was put on at my last repair visit. Ridiculous. Only 1 out of the last 3-4 men actually knew what he was doing. In my maintenance agreement, it states if they repair the same item 3 or 4 times for same issue, they must replace the item. So I’m thinking I’m going to demand a new washing machine equivalent yo the one I have. I’ve had it! Took me 3 days to get a load of sheets washed because it keeps stopping with low flow. The last repairman knows what he’s doing and told me that if what he put on last time didn’t fix the problem, a new control panel would be needed. So I’ll wait 2 weeks for them to be back in my area and put on the same part that’s already been put on without success. Some of these repairmen are actually lazy and not trained well for appliance repair.
angie B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743642555643
