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802-552-4364
1602 State Rd 50 Reviews
Read reviews from customers who used our services at 1602 State Rd 50
Total reviews
167
Average Rating
4.6/5
Horrible service, technician complained, mumbled under his breath, said he fixed the washing machine, tested it and said it is all good, then left. The machine does not work and there is no way he could have tested it.
Toby S,
Customer service response - We apologize for the trouble you've faced, Toby. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723690052989
ktwhitesox,
Customer service response - Hi , we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1720149646595
This was the worst customer service I've ever received. I had to wait 4 weeks for the repair. I lost all of my food, zero urgency was even considered. After finally coming to fix the cooling issue , my icemaker which was on the service order was not even looked at. He acted surprised when I asked about it. When I arrived home there is an oily substance all over my kitchen floor. A box of garbage and parts still on the floor. Paper towels sitting around the area. The refrigerator was not even pushed back into place. He told me to call and make another appointment if I wanted to to address the icemaker issue. Zero care whatsoever by the staff on the phone when dealing with Lowes or by the technician. Never again in a million years would a get another warranty or repair through Lowes. Sad part is that there is nothing you can do about it or even have it addressed. Just live and learn.
Lucas L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719141931654
Technician =5/5 The entire rest of the experience is horrific. Missed 5 of my 7 appointments. Ghosted entire days scheduled. Blamed all issues on new systems and vendors. Get it together.
Jayson R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717392895656
The service was canceled. I’m not sure why you guys sent anyone for service it need to be rescheduled.
Patricia L,
Customer service response - Thank you, Patricia, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1708418803540
Devin G,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1706769503094
Very unsatisfied. The technician completely left us with no resolution! He hasn’t even turned in his report to the company and it has been many days! We can not get ahold of this technician now. We won’t have any heat for our guests over the holidays if this does not get resolved. Definitely dropped the ball and there has been NO follow up. Not to mention, hold times are well over 30 minutes each time we attempt to contact customer service.
Kristin D,
