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1631 E Empire St Reviews
Read reviews from customers who used our services at 1631 E Empire St
Total reviews
147
Average Rating
4.6/5
Michael L,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780770029058
Barry W,
Customer service response - Thank you for the amazing 5-star review, Barry & Annette! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780524713298
Bob was very helpful! Thank you!
Cheryl T,
Customer service response - Thank you for your feedback, Cheryl! We're glad to hear Bob was very helpful.
Sears Home Services on 1780349171864
The repair man today is awesome he explained everything to me. Arrived on time Very personable n had knowledge of my washer that needed repaired. Gave me pointers for the future
Rita I,
Customer service response - Thank you for your feedback, Rita! We're glad to hear the repairman was awesome, punctual, and knowledgeable, and that he provided helpful pointers for the future.
Sears Home Services on 1779226201365
Explained exactly what the issue was. Very personable and friendly. Part of my warranty service for my A/C unit
Melissa G,
Customer service response - Thank you for your feedback, Melissa! We're glad to hear the technician explained the issue clearly and was personable and friendly during your warranty service.
Sears Home Services on 1778704258444
We are Seniors on a budget and having your washer break down is upsetting. We called SEARS because, well, we trust Sears! Appliances + Sears = YES. Both our repairman were great guys. The first one, Mike, really conferred with me about cost of repair versus get a new one. All thing considered, I went with "fix" over replace and Mike gave us confidence in that decision. He Cared: he wasn't just trying to sell us a repair bill. In two days the parts came in and the second Mike installed it. Also a nice guy and he also agreed that given the circumstances (high-end nice Stacked duo) the repair was the sounded decision. In terms of Customer Service efforts, Sears Appliance Repair is excellent: plenty of communication, repairmen arrived on time to the minute both days. Routine diagnostic fees were reasonable. Both the Mikes were Veteran repairman with 4 decades of experience each. So, GREAT EXPERIENCE!
Jay M,
Customer service response - Thank you for your feedback, Jay! We're happy to hear both Mikes provided excellent service and guidance, and that you had a great experience with our team.
Sears Home Services on 1778183682611
Matthew Z,
Customer service response - Thank you for the amazing 5-star review, Matthew! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777742842635
Johanna B,
Customer service response - Thank you for the amazing 5-star review, Johanna! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777498521259
Michael was unable to perform any services because your AI system picked the wrong appliance to service. I don’t know where the translation went wrong, but I picked the range through my Lowe’s, which then transferred it to Assurant Services , Which then transferred it to Sears A&E. I even put the symptom down there that a range burner did not work and it still showed service to a dishwasher. Your system does not allow speaking to a real person, but I did call Sears A&E and left a detailed message about the wrong appliance, which your AI said it would fix. It did not, so I would like to speak to a real person when I now have to reschedule. Michael gets 5 stars your AI gets 0
Charles B,
Customer service response - Thank you for your feedback, Charles! We're glad to hear Michael provided excellent service despite the issue, and we apologize for the inconvenience with the scheduling system. Please contact us directly to reschedule with the correct appliance.
Sears Home Services on 1776984610704
Tari E,
Customer service response - Thank you for the amazing 5-star review, Tari! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776817501484
