Appointment Lookup
802-552-4364
1631 E Empire St Reviews
Read reviews from customers who used our services at 1631 E Empire St
Total reviews
164
Average Rating
4.6/5
Very professional, arrived on time, called when he was headed to our home. Fully explained the work that he did.
Stephen M,
Customer service response - Thank you for your feedback, Stephen! We're glad to hear the technician was professional, punctual, and thorough in explaining the work done.
Sears Home Services on 1790202202803
He was thorough and professional and on top of that he was friendly and polite.
Ed C,
Customer service response - Thank you for your feedback, Ed! We're glad to hear the technician was thorough, professional, and friendly.
Sears Home Services on 1789507893144
Michael was able to diagnose & repair our oven issue absolutely as fast as you could possibly imagine - excellent, professional service performed with care.
Clayton P,
Customer service response - Thank you for your feedback, Clayton! We're glad to hear Michael provided excellent, professional service and quickly resolved your oven issue.
Sears Home Services on 1788903030615
Technician was professional, friendly and explained what my issue was.
Julie A,
Customer service response - Thank you for your feedback, Julie! We're glad to hear the technician was professional, friendly, and explained your issue clearly.
Sears Home Services on 1787593479898
dasari S,
Customer service response - Thank you for the amazing 5-star review, Dasari! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786556188904
Hemanth P,
Customer service response - Thank you for the amazing 5-star review, Hemanth! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786130395877
Tech was great. The home warranty we have sucks.
Janine W,
Customer service response - Thank you for your feedback, Janine! We're glad to hear the tech was great, and we understand your frustration with the home warranty.
Sears Home Services on 1785797174837
Kim H,
Customer service response - Thank you for the amazing 5-star review, Kim! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785523308491
Mary B,
Chaz C,
Customer service response - Thank you for the amazing 5-star review, Chaz! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785240433646
Mary E,
Customer service response - Thank you for the amazing 5-star review, Mary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784746530877
Tisa S,
Customer service response - Thank you for the amazing 5-star review, Tisa! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784734888998
He was great.
Ralph W,
Customer service response - Thank you for your feedback, Ralph! We're glad to hear you had a great experience.
Sears Home Services on 1784649749274
Renda W,
Customer service response - Thank you for the amazing 5-star review, Renda! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783967609839
Outstanding. He showed up n had to finish a job that Cory no showed 9 times
Rita I,
Customer service response - Thank you for your feedback, Rita! We're glad to hear the technician provided outstanding service and resolved the issue.
Sears Home Services on 1783036224023
Michael L,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780770029058
Barry W,
Customer service response - Thank you for the amazing 5-star review, Barry & Annette! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780524713298
Bob was very helpful! Thank you!
Cheryl T,
Customer service response - Thank you for your feedback, Cheryl! We're glad to hear Bob was very helpful.
Sears Home Services on 1780349171864
The repair man today is awesome he explained everything to me. Arrived on time Very personable n had knowledge of my washer that needed repaired. Gave me pointers for the future
Rita I,
Customer service response - Thank you for your feedback, Rita! We're glad to hear the repairman was awesome, punctual, and knowledgeable, and that he provided helpful pointers for the future.
Sears Home Services on 1779226201365
Explained exactly what the issue was. Very personable and friendly. Part of my warranty service for my A/C unit
Melissa G,
Customer service response - Thank you for your feedback, Melissa! We're glad to hear the technician explained the issue clearly and was personable and friendly during your warranty service.
Sears Home Services on 1778704258444
We are Seniors on a budget and having your washer break down is upsetting. We called SEARS because, well, we trust Sears! Appliances + Sears = YES. Both our repairman were great guys. The first one, Mike, really conferred with me about cost of repair versus get a new one. All thing considered, I went with "fix" over replace and Mike gave us confidence in that decision. He Cared: he wasn't just trying to sell us a repair bill. In two days the parts came in and the second Mike installed it. Also a nice guy and he also agreed that given the circumstances (high-end nice Stacked duo) the repair was the sounded decision. In terms of Customer Service efforts, Sears Appliance Repair is excellent: plenty of communication, repairmen arrived on time to the minute both days. Routine diagnostic fees were reasonable. Both the Mikes were Veteran repairman with 4 decades of experience each. So, GREAT EXPERIENCE!
Jay M,
Customer service response - Thank you for your feedback, Jay! We're happy to hear both Mikes provided excellent service and guidance, and that you had a great experience with our team.
Sears Home Services on 1778183682611
Matthew Z,
Customer service response - Thank you for the amazing 5-star review, Matthew! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777742842635
Johanna B,
Customer service response - Thank you for the amazing 5-star review, Johanna! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777498521259
Michael was unable to perform any services because your AI system picked the wrong appliance to service. I don’t know where the translation went wrong, but I picked the range through my Lowe’s, which then transferred it to Assurant Services , Which then transferred it to Sears A&E. I even put the symptom down there that a range burner did not work and it still showed service to a dishwasher. Your system does not allow speaking to a real person, but I did call Sears A&E and left a detailed message about the wrong appliance, which your AI said it would fix. It did not, so I would like to speak to a real person when I now have to reschedule. Michael gets 5 stars your AI gets 0
Charles B,
Customer service response - Thank you for your feedback, Charles! We're glad to hear Michael provided excellent service despite the issue, and we apologize for the inconvenience with the scheduling system. Please contact us directly to reschedule with the correct appliance.
Sears Home Services on 1776984610704
Tari E,
Customer service response - Thank you for the amazing 5-star review, Tari! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776817501484
