1631 E Empire St Reviews

Corey did a good job. the company does not keep the client updated as to where the technician is; what time the technician will be there; and technician does not call when on the way, just shows up. the times posted for approximate time of arrival are always incorrect. it is hell waiting on someone to come and they might not show; this has happened before--they wait until the end of the day (8 to 5pm wait at home for technician), around 4pm, and then text to say the technician would not be coming. I got furnace service of a new pilot light through warranty program.

The technicians were fine. The scheduling was frustrating. At the first visit the problem was diagnosed and I was told the part would be in and they would be back to complete the repair in 2 days. Later that day I was notified they wouldn't be back for 8 days. Also, for each visit I received at least 3 requests to confirm the appointment.

Michael called and let my husband know he was leaving a place and said it would be about half an hour. So my husband waited 30 mins before he left work. My husband came home and had to call Michael an hour later because he still hadn’t arrived and Michael was still in the place he was at when he said he was leaving. So it took him another 30 mins before he even arrived. My husband lost almost 2hrs work because Micheal didn’t do what he said he was going to do.

The technition basically accused us of tampering with the ac unit. Why 100 degree weather with children in the house would anyone do that??!!!

I have had services from Sears for a few different appliances over the last couple years. Usually prompt and quick service, and affordable. I have been on their schedule for month now for an AC repair. Three different appointments have been set and missed. Their new AI assistants either break halfway through the interaction or book dud appointments that technicians can't or won't make. They just rebooked my fourth one. The AI assistant expresses plenty of sympathy but that doesn't leave me any closer to a properly working AC unit.

Very bad experience, I called them because my refrigerator was not cooling properly, freezer was working properly only upper part has got some issue. However sears messed that up completely, they could not fix the upper part cooling problem and in fact they damaged existing working properly freezer cooling too. Very bad experience, never recommend to anyone: