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1631 E Empire St Reviews
Read reviews from customers who used our services at 1631 E Empire St
Total reviews
148
Average Rating
4.6/5
Amy B,
Customer service response - Hi Amy, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1773100170036
Joan M,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1768181287578
RAJESH Y,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1763346647438
Corey did a good job. the company does not keep the client updated as to where the technician is; what time the technician will be there; and technician does not call when on the way, just shows up. the times posted for approximate time of arrival are always incorrect. it is hell waiting on someone to come and they might not show; this has happened before--they wait until the end of the day (8 to 5pm wait at home for technician), around 4pm, and then text to say the technician would not be coming. I got furnace service of a new pilot light through warranty program.
L J,
Customer service response - Thank you for your feedback, L Johnson. We're glad Corey did a good job, but we're sorry for the communication issues you experienced. We'll work on improving our scheduling updates.
Sears Home Services on 1760487920863
Michael called and let my husband know he was leaving a place and said it would be about half an hour. So my husband waited 30 mins before he left work. My husband came home and had to call Michael an hour later because he still hadn’t arrived and Michael was still in the place he was at when he said he was leaving. So it took him another 30 mins before he even arrived. My husband lost almost 2hrs work because Micheal didn’t do what he said he was going to do.
Jay B,
The technition basically accused us of tampering with the ac unit. Why 100 degree weather with children in the house would anyone do that??!!!
Pamela J,
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1753141997261
Very bad experience, I called them because my refrigerator was not cooling properly, freezer was working properly only upper part has got some issue. However sears messed that up completely, they could not fix the upper part cooling problem and in fact they damaged existing working properly freezer cooling too. Very bad experience, never recommend to anyone:
Devu N,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772419820199
He was absolutely terrible. He said he arrived at my location but he did not ring bell and just left. He did not follow up and parts he supposedly ordered did not show up
Monica C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768881199862
Corey was very nice but he claims it is Our Thermostat and NOT our Furnace and Sears DOESNT Do THERMOSTATS. He was here maybe 15-20 minutes tops His Customer Service was Good but Getting The Problem Taken Care of Was Very Poor,😠😠😠
Karen S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1765769013720
Waited hours for the tech to show up and when he did he had no idea how to fix the problem. Even though Sears had me upload pictures of the problem and of the model they did not share that with the tech.
Jeff H,
Customer service response - We're really sorry to hear about your experience, Jeff. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764035271517
