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2215 Garrett Way Reviews
Read reviews from customers who used our services at 2215 Garrett Way
Total reviews
37
Average Rating
4.6/5
Very professional
Robert S,
Customer service response - Thank you for your feedback, Robert! We're glad to hear the technician was professional.
Sears Home Services on 1789672197287
Steven worked hard to try and resolve the problem. My only issue I have is the overall company not notifying me that the repair man(not sure which repair man that was) was not showing up on one of the scheduled/appointment days. I/people wait between the 8-5 hours for someone to come and there is no call, text or email notifying that they are not making it on that scheduled day. I understand running out of time during the day because of how long some jobs may take, but we should be notified.
Michelle E,
Customer service response - Thank you for your feedback, Michelle! We're glad to hear Steven worked hard to resolve the problem, and we apologize for the lack of notification regarding the missed appointment.
Sears Home Services on 1785355168771
Steven was here on time and figured out in a hurry what the problem was. Problem I have is with Choice Home Warranty wanting to give us $197.00 for a new microwave which we will have to have someone install it for another $169 to $195 .
Michael B,
Customer service response - Thank you for your feedback, Michael! We're glad to hear Steven was prompt and quickly identified the problem.
Sears Home Services on 1779824227922
Larry H,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1773360895242
He figured out the problem and ordered the replacement parts. He came back a second time and took care of it. Would use this service again!!!
Scott B,
Customer service response - Thank you for your feedback, Scott! We're glad to hear that the issue was resolved and that you would use our service again.
Sears Home Services on 1767921689831
Great, professional service.
R P,
Customer service response - Thank you for your review, R Ponkow! We're glad to hear you received great and professional service.
Sears Home Services on 1766715649499
Great service fantastic technician what more can I say.
Jerry T,
Customer service response - Thank you for your feedback, Jerry! We're glad to hear you received great service from our technician.
Sears Home Services on 1761868778251
Very friendly, knowledgeable, and was here and did what he said. He would. Kind of unique in this day and time
Crimson T,
Customer service response - Thank you for your feedback, Crimson Tide! We're glad to hear that our technician provided friendly and knowledgeable service.
Sears Home Services on 1755659017504
Everything went great. Very nice and knowledgeable technician.
Lexie B,
Customer service response - Thank you for your feedback, Lexie! We're glad to hear that you had a great experience with our knowledgeable technician.
Sears Home Services on 1754879120669
steve came was efficent pleasant did a great job thank you
Sandie C,
Customer service response - Thank you for your feedback, Sandie! We're glad to hear that Steve provided efficient and pleasant service.
Sears Home Services on 1752455190421
The repair was done in 5 minutes. The machine is working great. The time to wait for service due to part delays was over 7weeks. That was not satisfactory. Especially when it's cleaning of uniforms.
Glena,
Customer service response - Thank you for your feedback, Glena. We apologize for the long wait due to part delays and appreciate your patience; we're glad to hear the repair was quick and your machine is working well now.
Sears Home Services on 1750981049665
Laurie P,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1750641498607
Michael J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1747361208399
Rochelle M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1745195006744
Very friendly, quick to get the job done!
Diane L,
Customer service response - Thank you for your feedback, Diane! We're glad to hear you found our service friendly and efficient.
Sears Home Services on 1744939580015
Katherine S,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1744942266113
Todd M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1742956398659
The repair guy know exactly what to do and finish the repair in a short time
Lance T,
Customer service response - Thank you for your review, Lance! We're glad to hear that our technician efficiently completed the repair.
Sears Home Services on 1739489291005
Repair was fast and efficient. The correct parts arrived prior to his visit. Steven communicated twice with the timeline for arrival. He was very professional.
Debra S,
Customer service response - Thank you for your feedback, Debra! We're pleased to hear that Steven provided fast, efficient, and professional service, and that the parts arrived on time.
Sears Home Services on 1730871815999
Gordon was very professional and knowledgeable with years of experience. He diagnosed the problem almost immediately, got the parts ordered, and then returned for parts installation. He notified us in advance of each visit with an estimated time that was right on the money and then notified us when he was on his way to our home. Great service and the repair solved the issues!! Thank you.
Marie C,
Customer service response - Thank you for your detailed feedback, Marie! We're delighted to hear that Gordon provided professional and timely service, and that the repair resolved your issues.
Sears Home Services on 1729432804185
Gordon was very pleasant. He worked quickly and efficiently to fix our dryer. Gordon gave an explanation and offered suggestions so it won’t happen again. Thank you!
Rhonda N,
Customer service response - Thank you for your wonderful feedback, Rhonda! We're delighted to hear that Gordon provided efficient service and helpful advice for your dryer.
Sears Home Services on 1726453227244
Technician was fantastic however ridiculous weight on parts to be with art refrigerator more than 30 days
Michelle V,
Customer service response - Thank you for your positive comments about our technician, Michelle. We apologize for the delay in receiving the parts for your refrigerator and appreciate your patience.
Sears Home Services on 1724374942234
professional and well-mannered and very excellent help.....
Dave N,
Customer service response - Thank you for acknowledging our professionalism and the quality of our service. We're thrilled to have been able to help!
Sears Home Services on 1721391240388
Most excellent service and repair today on my dryer!Gordon had the right parts in his Repair van to do the job most quickly and efficiently! The dryer is running as good as new now.
Clyde H,
Customer service response - We're thrilled to hear about your positive experience with Gordon and that your dryer is running smoothly again! Thank you for taking the time to share your feedback with us.
Sears Home Services on 1718966496571
Sears had problem getting the parts shipped in a timely manner The technician was knowledgeable and performed his tasks very fast
Bob T,
Customer service response - We apologize for the delay in getting the parts and appreciate your patience. Thank you for acknowledging our technician's proficiency and speed.
Sears Home Services on 1718337658225
