1410 S Blaine Reviews
Showing most recent reviews from verified customers of Sears Home Services
Shirlene Y
After several visits, by oven is still not operating properly. This is ridiculous. This is the second appliance I have had "repaired" by Sears (same technician). For two appliances, I have used more than 56 hours of leave from work. Absolutely ridiculous and unacceptable. I don't even know what to do, I don't trust Sears to resolve my problem.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 05, 2025
Danielle C
The problem occurred immediately after the technician left the house. He told my wife that the washer wasn't balanced but no parts were replaced. The washer continued to make the same sound that we initially made the appointment for. I also added a cleaning service to our washer repair appointment and that did not get done. Extremely unhappy with our experience.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 20, 2024
