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1410 S Blaine Reviews
Read reviews from customers who used our services at 1410 S Blaine
Total reviews
27
Average Rating
4.4/5
Katie M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1724208121248
John, the repairman, was actually very good, but the AI-mediated scheduling was crap. I requested separate visits for a dishwasher needing repair, and a washing machine maintenance visit. For both appointments, dates and times were changed without consultation, and one of the rescheduled times I was not at home--Sears rescheduled and sent their repairman to my home without checking with me first. I received notice of the rescheduling only on the day of the planned visit, shortly before the appointment was due to start.
Cort A,
Customer service response - Thank you for your feedback, Cort. We're glad to hear John provided good service, but we're sorry for the scheduling issues you experienced. We'll work on improving our appointment process.
Sears Home Services on 1759714815853
The guy that helped me was very nice, and explained everything I needed to know in detail.
Jakunua K,
Customer service response - Thank you for your review, Jakunua! We're glad to hear our technician was nice and provided detailed explanations.
Sears Home Services on 1759457238615
Our experience with technician Jonathon was great. However, the process for scheduling the follow-up appointment was difficult. Our technician had to order a part and told us to call when we received it. We called three different times, and the Sears person (clearly from a national hotline and not this local one) told us each time that the part was back ordered and hadn't been delivered, even when I told them I was holding the box in my hands. I ended up having to call two different numbers the day of the appointment and had to wait for 24 minutes on hold with the second number before they confirmed the technician would come that day. Again, Jonathon and everyone we interacted with locally was great but the national hotline was an absolute pain.
Kathryn R,
Customer service response - We appreciate your feedback and are glad to hear about your positive experience with Jonathon. We apologize for the difficulties you faced with the national hotline and will work to improve our scheduling process.
Sears Home Services on 1724208958760
Patrick,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760655819140
After several visits, by oven is still not operating properly. This is ridiculous. This is the second appliance I have had "repaired" by Sears (same technician). For two appliances, I have used more than 56 hours of leave from work. Absolutely ridiculous and unacceptable. I don't even know what to do, I don't trust Sears to resolve my problem.
Shirlene Y,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1746497191815
The problem occurred immediately after the technician left the house. He told my wife that the washer wasn't balanced but no parts were replaced. The washer continued to make the same sound that we initially made the appointment for. I also added a cleaning service to our washer repair appointment and that did not get done. Extremely unhappy with our experience.
Danielle C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721529505951
