1410 S Blaine Reviews

Our experience with technician Jonathon was great. However, the process for scheduling the follow-up appointment was difficult. Our technician had to order a part and told us to call when we received it. We called three different times, and the Sears person (clearly from a national hotline and not this local one) told us each time that the part was back ordered and hadn't been delivered, even when I told them I was holding the box in my hands. I ended up having to call two different numbers the day of the appointment and had to wait for 24 minutes on hold with the second number before they confirmed the technician would come that day. Again, Jonathon and everyone we interacted with locally was great but the national hotline was an absolute pain.

After several visits, by oven is still not operating properly. This is ridiculous. This is the second appliance I have had "repaired" by Sears (same technician). For two appliances, I have used more than 56 hours of leave from work. Absolutely ridiculous and unacceptable. I don't even know what to do, I don't trust Sears to resolve my problem.

The problem occurred immediately after the technician left the house. He told my wife that the washer wasn't balanced but no parts were replaced. The washer continued to make the same sound that we initially made the appointment for. I also added a cleaning service to our washer repair appointment and that did not get done. Extremely unhappy with our experience.