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2501 N Broadway Reviews
Read reviews from customers who used our services at 2501 N Broadway
Total reviews
12
Average Rating
4.3/5
Jessica R,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1753320816154
Very knowledgeable man. Told me exactly what he thought. No bs just facts
Dennis M,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1737518834093
Technician was great. I would highly recommend him. Only complaint is the communication skills the service department has with customers needs some work. They need to be more personable instead of relying on texts. We had to wait an extra week just because the delivery of a part was not updated when a phone call could have been done before canceling the work order.
Judy S,
Customer service response - Thank you for your feedback and recommendation. We apologize for the communication issues and will work on improving our service department's interaction with customers.
Sears Home Services on 1724811490922
My technician was kind, helpful and fast!
Dianna B,
Customer service response - Thank you for your kind words; it's great to hear our technician provided you with excellent service. We look forward to assisting you again in the future.
Sears Home Services on 1723160948543
Zach M. Was our technician and he was tops in my opinion. He was very professional, knowledgeable and so polite!!! I couldn’t have asked for better service! Thank you very much!! If I could rate him a 10, I definitely would!!
lala L,
Customer service response - We're thrilled to hear about your excellent experience with Zach! Thank you very much for sharing your positive feedback and rating his service so highly.
Sears Home Services on 1716875460096
My service technician was excellent. Very knowledgeable and explained everything. Cleaned the appliance and surrounding area in the kitchen. Would definitely recommend.
Garret V,
Customer service response - Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience with our service technician and that they were knowledgeable and thorough. We appreciate your recommendation and hope to assist you again in the future.
Sears Home Services on 1705568893702
Lynn C,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707174594297
Tyler S,
Gary is excellent! He knows what he is doing, 37 years experience! And, he never cancels on us! Highly recommend!
Holly B,
Customer service response - Thank you for leaving such a positive review! We appreciate your kind words and are grateful for your recommendation.
Sears Home Services on 1705465066093
The service technician was good. Customer service leaves a lot to be desired… Your on hold for over an hour sometimes. Then they hang up on you after repeating your information at least twice and then you still don’t get to talk to a live person. If you’re lucky enough to get a person you can’t understand them and they can’t understand you. It has taken 4 work orders and since January 5, 2024 until today March 20,2024 to get our Range fixed. I’m very disappointed with these companies, Sears, Cinch and A&E .
RosAnna B,
Customer service response - Thank you for acknowledging our technician's effort and for bringing the customer service issues to our attention. We apologize for the frustration caused and are committed to improving your experience in the future.
Sears Home Services on 1710996090731
