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704 Avenue G Reviews
Read reviews from customers who used our services at 704 Avenue G
Total reviews
78
Average Rating
4.2/5
Lois S,
Customer service response - A big thank you, Lois, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719384419232
Roberta W,
Customer service response - Thank you for rating us, Roberta. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on 1707175066748
Service technician was very knowledgeable. Unfortunately, the reason he was knowledgeable about the situation was because it’s a common issue with this model of Kenmore refrigerator. The Only remedy now is to fall out the refrigerator for two days.
JD R,
Customer service response - We're glad to hear the technician was knowledgeable, JD. We apologize for the inconvenience with your refrigerator and appreciate your understanding.
Sears Home Services on 1760316497319
Waiting for ordered parts to arrive for completion.
Maria K,
Customer service response - We apologize for the wait, Maria. We appreciate your patience and are working to ensure the parts arrive as soon as possible.
Sears Home Services on 1736226008829
He replaced the parts but did not check to see if the washer was fixed. I started it after he left and it is better but NOT fixed.
Nicole L,
Customer service response - We apologize for the oversight and appreciate you bringing this to our attention. We're committed to making things right and ensuring your washer is fully operational.
Sears Home Services on 1721391497683
Dishwasher still doesn’t work technician was rude would have been cheaper to buy a new washer
acurt311,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719193926382
Technicians have been great. Their scheduling system could use some improvement. Had an issue with our stove. Setup a return visit for technician to install parts after they were shipped to my house. They only give you the option of between 8am-5pm. So we took off work so someone was at the house for the whole day and no one ever showed and no call or text was sent to reschedule. I had to go into their site and change my appointment like it was my fault for the appointment needing to be moved. Then the next available appointment wasn't for another month. It would be great if they could narrow it down to at least half a day rather than an entire day being wasted. Again, the techs have all been great, it's just the fact you have to give an entire day up and no call about needing to reschedule. I get that issues come up but someone knew before 5pm that they weren't going to make it.
Michael B,
They didn't stay to see if ice maker worked IT DOESN'T WORK will not use them for service again
Alice D,
Customer service response - We apologize for the trouble you've faced, Alice. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1787534310743
opened my repair case on 6/30/26. As of 7/21/26 they have missed 3 appointments and my food has spoiled. I can not get a live person to call, text, or email me. I have to spend 15 minutes going though all of the phone robots to finally give a live person. They have escalated my case 3 time but still no one will call me. I would never ever recommend buying a service contract through ASSURANT or using Sears Appliance repair for anything. I hired another company to come repair my refrigerator, they said it needs replaced and ASSURANT will not accept the diagnosis or pay the bill. I would give a zero if I could!!!!
Brad H,
Customer service response - We apologize for the trouble you've faced, Brad. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785118593823
My water is froze now and I ca no longer dispense water from the door and the doors ice maker still does nnot wor and everthing has been replaced.
Janet S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766371672530
