704 Avenue G Reviews
Showing most recent reviews from verified customers of Sears Home Services
The K
Customer service response - Thank you for the 4-star rating! We're glad you had a positive experience and are here for any future appliance needs.
Sears Home Services on July 07, 2025
Dick M
Clayton was prompt and polite and efficient, and his diagnostic service made good sense! However, the cost of repair would be $595, which was way too high—even less than buying a similar new refrigerator.
Customer service response - Thank you for your feedback, Dick! We're glad to hear you were satisfied with Clayton's service, and we understand your concerns about the repair cost.
Sears Home Services on June 23, 2025
Lois S
Customer service response - A big thank you, Lois, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 26, 2024
Roberta W
Customer service response - Thank you for rating us, Roberta. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on February 05, 2024
Maria K
Waiting for ordered parts to arrive for completion.
Customer service response - We apologize for the wait, Maria. We appreciate your patience and are working to ensure the parts arrive as soon as possible.
Sears Home Services on January 06, 2025
Nicole L
He replaced the parts but did not check to see if the washer was fixed. I started it after he left and it is better but NOT fixed.
Customer service response - We apologize for the oversight and appreciate you bringing this to our attention. We're committed to making things right and ensuring your washer is fully operational.
Sears Home Services on July 19, 2024
acurt311
Dishwasher still doesn’t work technician was rude would have been cheaper to buy a new washer
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 23, 2024
Michael B
Technicians have been great. Their scheduling system could use some improvement. Had an issue with our stove. Setup a return visit for technician to install parts after they were shipped to my house. They only give you the option of between 8am-5pm. So we took off work so someone was at the house for the whole day and no one ever showed and no call or text was sent to reschedule. I had to go into their site and change my appointment like it was my fault for the appointment needing to be moved. Then the next available appointment wasn't for another month. It would be great if they could narrow it down to at least half a day rather than an entire day being wasted. Again, the techs have all been great, it's just the fact you have to give an entire day up and no call about needing to reschedule. I get that issues come up but someone knew before 5pm that they weren't going to make it.
Tiffany S
I hate giving bad reviews. For future references look at the appliance. For example if the client says it's the pulley they think, then you should look in the inside of the dryer and not just spin the drum so the correct part is ordered the first time. Also if you are scheduled for an appointment to be at that person's house you should show up. If that is your job and that is what you get paid for. Things would get fixed in a more timely manner.
Customer service response - We apologize for the trouble you've faced, Tiffany. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 13, 2025
Kathy E
I have been rescheduled 3 times. I feel like I am lost in the system and the repair that I paid in full for is money lost and no repair to my oven
Customer service response - We apologize for the trouble you've faced, Kathy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 10, 2025
