704 Avenue G Reviews

Technicians have been great. Their scheduling system could use some improvement. Had an issue with our stove. Setup a return visit for technician to install parts after they were shipped to my house. They only give you the option of between 8am-5pm. So we took off work so someone was at the house for the whole day and no one ever showed and no call or text was sent to reschedule. I had to go into their site and change my appointment like it was my fault for the appointment needing to be moved. Then the next available appointment wasn't for another month. It would be great if they could narrow it down to at least half a day rather than an entire day being wasted. Again, the techs have all been great, it's just the fact you have to give an entire day up and no call about needing to reschedule. I get that issues come up but someone knew before 5pm that they weren't going to make it.

My water is froze now and I ca no longer dispense water from the door and the doors ice maker still does nnot wor and everthing has been replaced.

Set appointment for kenmore elite oven repair. Prior to appointment, sent Sears the model and serial number and the error code (F10) They sent technician so that $129 diagnostic fee could be collected. Technician said oven was too old and they couldn't get parts. They knew this before he came to appointment. The technician wasn't even there for 10 minutes...biggest scam ever. Its interesting that when I Google the information, it shows parts could be ordered, I just didn't want to fix myself.

Technician declared our appliance too old to fix. We then went on the Sears Appliance Parts site and bought the igniter part needed. We will install it ourselves. We wasted $125 by trusting Sears. So disappointed.

I hate giving bad reviews. For future references look at the appliance. For example if the client says it's the pulley they think, then you should look in the inside of the dryer and not just spin the drum so the correct part is ordered the first time. Also if you are scheduled for an appointment to be at that person's house you should show up. If that is your job and that is what you get paid for. Things would get fixed in a more timely manner.

I have been rescheduled 3 times. I feel like I am lost in the system and the repair that I paid in full for is money lost and no repair to my oven

Zero stars. This is the 4th time we've had service scheduled. Technician is supposed to call with an expected arrival time. He doesn't. Today, I stayed home to catch him. Not only did he not show up, I received an update that repairs had been completed. I'm paying for a warranty that's worthless, because Sears Home Services can't get it's stuff together. The 1-800 below takes you to an AI attendant who is absolutely no help.

Sears sent the tech out to look at my refrigerator, telling me that he was coming to verify that my unit STILL didn't work, after waiting more than 3 months for a part. However, they neglected to tell the tech that. He showed up at my house, expecting me to have the part to repair my Refrigerator. They also didn't tell him that they no longer even make the parts for this fridge, so it cannot be repaired. They lied to me twice, saying that they would replace the refrigerator, but they will not, they do not do that. They cancelled the original warranty on my unit, after it had to be repaired the first time. By no longer making the parts to repair these appliances, they are failing to stand behind their products, as the law requires them to do. So, the tech was professional, friendly, and put in the middle of a horrible situation, created by SEARS. Sears has given me the most horrible, awful, most rude, most hateful, most untruthful customer experience I have ever had in my life. My next call will be to a lawyer.

Refrigerator in same condition after he left as before he came. Still cooling to above 50 degrees.