4000 Merle Hay Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
ALAN` B
Very friendly man
Elizabeth M
Melly M
Awesome friendly service! Thanks so much
Reyna S
Hector F
Very happy with the serviceman. I did a great job w2hike been friendly
Lisa A
Courteous, friendly and professional. Received notices and Arrived on time.
James C
Customer service response - Thank you for awarding us a solid 4-star rating, James! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on January 26, 2024
Dan T
appointment not kept for 8 to 5
Kelle M
He did ok. But seemed to disregard everything we said was wrong and that the problems we were having was our fault. He is the fourth repair person for this issue, we know what is wrong.
Customer service response - We apologize for the frustration you've experienced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 18, 2024
Darian F
I am not usually one to complain but I’m beyond frustrated with Sears. My home warranty company assigned Sears to fix my fridge/freezer. The tech did some troubleshooting but ultimately told me that I needed to replace my water filter (which wasn’t due yet) and said “if that doesn’t work, I don’t know what to tell you.” As expected, replacing my water filter did not fix the issue. My home warranty sent Sears out for a 2nd visit and I was told today that they couldn’t do the repair for two reasons - my appliance has a manufacturer warranty that covers the repair (not true, I called GE) and that he can tell someone else has already done repair work and he can’t work off someone else’s repair. I tried to tell him that I bought the fridge brand new 3 years ago and no repair work had been done and he said Lowe’s must have done it. I confirmed with GE that this also isn’t true. Nothing is fixed.
Customer service response - We're really sorry to hear about your experience, Darian. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 01, 2025
