4000 Merle Hay Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Anood
Submitted a request through my insurance. They didn’t come out or call. I called and booked an appointment which no one came out then they marked my order as closed and fixed! I called Sears and told them no one came out to fix my appliance but the lady insisted that their technician came and fixed it!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 11, 2025
Jackson D
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on February 13, 2025
Janice K
The technician did a fine job but $340 to change a light panel? He was here a few minutes and that was it. Labor charges were ridiculous. Plumbers and electricians don't charge that much.
Customer service response - We apologize for the trouble you've faced, Janice. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 16, 2024
Ryan B
Called on way and canceled because “their system does not allow repairs that are partially covered by warranty”
Customer service response - We apologize for the trouble you've faced, Ryan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
shahad S
He almost damaged the washer and kept complaining and telling us to get things for him.
Customer service response - We're really sorry to hear about your experience, shahad. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 25, 2024
Gary A
Customer service response - Hi Gary, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on January 28, 2024
