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4600 1st Ave NE Reviews
Read reviews from customers who used our services at 4600 1st Ave NE
Total reviews
198
Average Rating
4.8/5
Bad service
The service man was here and twice. This last time he replaced both top and bottom elements. When he was done I asked him to stay to make sure the oven was working properly. I had cookies ready to bake. He said he hadn't had lunch yet and he had another appointment to get to. I told him if it wasn't right he would be coming back again. He left saying that the only other thing that could be done was replaced the stove. The Oven Is not baking evenly. He would have found that out if he would have stayed. We have had at least 5 service calls and it still is not right. I need to speak with a supervisor!!!!
Frank D,
Peosta, IACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774647244195
Washer fixed and basement flooded
Brian did a great job fixing the washing machine. Unfortunately, he flooded my basement in the process spilling water all over the upstairs I now have water leaking from the basement ceiling. When I try and call sears home service the number is no longer in service.
Steven A,
Cedar Rapids, IACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1760997082562
Very unprofessional
I'd highly recommend not using Brian or this company. After multiple times saying he would be here to help us fix our washer he would simply not show up. It's obvious that when the technician is not able to fix your machine they keep pushing out how long it takes to get parts and get back to you to help avoid paying for the replacement that's been premised.
Joshua B,
Marion, IACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1738276393746
Still not working
Asked if he was sure it was fixed before leaving. He looked at it again tighten a screw and said "now it is". Now not making ice even randomly - so worse, not repaired.
Sherry R,
Cedar Rapids, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721433101363
Service Tech as great BUT...
The service tech that we saw was very nice. However, the overall experience with Sears Home Services was AWFUL. Our refrigerator was down for over a month. Our 1st appt for parts install was a no call no show. Our 2nd appt for install was canceled the morning of. The time range for service was 8am to 5pm. Not every on would be able to accommodate that large range of time. Yes, I got my fridge fixed under warranty but never again will I do business with Sears Home Services
Lori,
Marion, IACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700948558293
Was not fixed
Had to call my warranty place and tell them that it was not fixed like the repair man said. Had to open a recall appointment for them to come back out again and look at it. Which was 10 days away. What a joke. It Was NOT loose change keeping the washer from spinning up. I was told the washer was fixed and spinning again after some loose change was removed. I asked if I should throw a load in to see if it spins with something in it. Was told no it's good to go. He left and I threw a load in and was doing the exact same thing it was before. So I went to google and googled said problem. right away things popped up showing that the hub on these washer goes bad all the time. That the splines get worn smooth. Extremely easy to get at and check. Sure enough mine was worn completely smooth. Went to the local appliance store to see if they had the part. Lady tells me they always keep these in stock for it's a common repair on them. Put the new one on and we now have a washer again.
Whirlpool Washer,
IowaCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698701939174
Very good
Clayton R was very professional and efficient. Good job. Thanks
Paul C,
Fairfield, IACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518696920
2 months no laundry
Weeks after our first appointment, our 2nd appointment did not result in repairs being done.
Bret P,
Robins, IACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692826902548