4600 1St Ave Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Poor Service not from the Tech but from sears home service
This repair took nearly 3 months to complete. There were several broken appointments due to tech scheduling issues and incorrect parts ordered. The is not an issue with the Technician that completed the repair! It is an issue with SHS. Ever since Sears closed the Cedar Rapids store the level of service has been declining. This last service has been the worst repair experience I have ever had. Again, this is not an issue with the technician.
Daniel P, Cedar Rapids, IA
Washer repair
Outstanding job. Took much time to analyze and make the correct repairs. Excellent service.
LM, North Liberty, IA
Homeowner
Very knowledgeable and courteous . He was fast and explained everything .
David S, Fairfield, IA
Awesome
He was fast, quick to investigate and determine the problem. Very understanding and easy to talk to and explain things to.
Kimberly W, Fairfax, IA
Stove concern
He was timely, friendly and knowledgeable He gave us good information
Glenn F, Fairfield, IA
Dryer repair.
He was professional and quick.
Jason T, West Liberty, IA
Very helpful
Matthew was very helpful and knowledgeable and he took time to explain what was wrong with our dryer and the fix.
Ashley F, Iowa City, IA
Great service!
Our service was timely, excellent and the technician came in ready to fix the issue.
N/A, Tiffin, IA
Seth's service on Oct 24th
Seth was very intent on finding why my washer was leaking. The first time he came put a clamp on the drain hose. I was so happy to be able to use my washer. Did 2 loads and no problem, 3rd load I had water again on the floor. Called dispatch and I was very rude(which I apologize for). New appt was set up for Oct 24th, Seth came and spent a lot of time running the washer(in a very confined place and on the floor)! He couldn't see any leak, he told me maybe I had a floor leak. Thought ok I'll try to do a load...bad choice, water on floor again. I live in a slab home. For some reason I checked the drain in the utility room and found that it had water in it and what appeared to be muddy grass. Called a local sewer service and they were out today cleaned it out and now water is going down. Seth went above and beyond doing his job. Hopefully I won't be calling for any more service on my washer....but if I do, please send Seth! Sears is lucky to have him as a service representative. Thank you -Nancy Hammar
Nancy H, Cedar Rapids, IA
Competent and got the job done.
Matthew fixed my machine and gave me insight into the model and why the problem may recur, and how we can deal with it. I appreciate his interest in solving the immediate repair and understanding his mechanical patients!
Kelly C, Fairfield, IA
