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4303 Nawiliwili Rd Ste100 Reviews
Read reviews from customers who used our services at 4303 Nawiliwili Rd Ste100
Total reviews
107
Average Rating
4.4/5
The Tech didn't seem to have any of the info supplied for the repair. He suggested I pay for diagnostic & replace the unit, rather than pay for the repair. Much prefer a text when tech is on the way, rather than email updates.
C.A. S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747026613537
Oven is still not operating. Repairman said that after he installed all those parts he thought the regulator was bad we just had the regulator changed and still no difference
Rick H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737000370075
First text massage- driver on the way at 11 AM. Second text message driver on the way at 3PM. 3:30 missed the only phone call, no message left, tried to call back 3 minutes after I missed the call. No answer.
Henry L,
Customer service response - We apologize for the trouble you've faced, Henry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728607505593
Harold O,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1723517384427
It was reported to me that after the technician left the machine still was not functioning. The door was locked and the Machine did not work. I got no report from the technician on what he did if parts were replaced or if he actually ran a cycle to see if it was working. Hoping that this technician will return as soon as possible or immediately to get this machine working. We've waited almost 6 weeks now for this service and are very unhappy that this has not been resolved.
Paul D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412468829
He did nothing. H said the contract did not cover the breather apparatus attached to the dishwasher. He also said it's possible the drain hoses from the dishwasher as well as those connected together from the disposal may be clogged. However he did not volunteer to inspect of clear any hoses, even those of the dishwasher, not did he volunteer to perform a standard dishwasher clean & tune up. VERY DISAPPOINTING!!!
caryr1111 R,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1718595513994
I waited all week for my repair appt on my 4 month old washer. Appt scheduled for today. No reminder text as promised so I called the robot line. The robot line tells me my appt has been changed to Wednesday (2 days from now) and I am not even able to be home that day. No numbers to call to speak to someone about it. Horrible service. They give you a window of 8-5 so you lose a whole day and then they arbitrarily change it during that window so you loose another whole day. And I bet the part they ordered and had delivered to my house isn't even the correct one. I am so angry!
L. C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705998177910
