So helpful and kind! I'm glad I was able to get the help that was needed.

Josh did a great job and was super patient with my 6 yr old that has 100 questions and want to see everything going on.

I truly appreciated that Josh was punctual, professional, and communicative. 👍

It has been 10 months I have been having my dishwasher repaired. Josh finally got it unrepairable. Finally

Arnold was very quick to identify what was wrong with our icemaker. Unfortunately, the part to repair it is no longer available. He explained that the warranty company would likely be calling in the next day and told us what to expect from that conversation. We appreciate the time he spent trying to help us and find the right part.

Very knowledgeable and very courteous.hopefully it works an they cleaned up after themselves

Took care of the problem, professional and efficient. No complaints

The technician came out and did what he was supposed to. However, I was double billed and every means possible that I explored to contact Sears about giving me a refund, leads me to a dead end of websites that only accept bill payments, but give no contact information or telephone numbers with a limited option AI assistant that cut you off and hangs up if you don't give a response that it gives us an option. No chance to talk to a human being at all. This is the last time I will do business with Sears. No wonder they're going out of business.

Mike was friendly and knowledgeable. He figured out and resolved the issues with my dishwasher.