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802-552-4364
4561 Salt Lake Blvd Reviews
Read reviews from customers who used our services at 4561 Salt Lake Blvd
Total reviews
247
Average Rating
4.4/5
This guy didnt clean out the ice build up in the freezer as other prior Sears technicians did.
Justin A,
Customer service response - We apologize for the trouble you've faced, Justin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737350561940
Bad experience. Appt time 8-12pm.track time showing technician will be here 8:14-8:24 didn't come. Got a call saying he'll be here 9:15 didn't come until after 10am.checked the fridge for 20min and I can't fix it because part under warranty then left without doing anything else.
Alicia S,
Customer service response - We apologize for the trouble you've faced, Alicia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736227029611
He didn’t show up, but signed off on the repair order….. Technician Comments We are not to run CHW service calls per t/m. Customer to contact CHW….. When I called my Choice Home Warranty they said I was still schedule for my Technician to come out and they see No problem in my appointment but eventually it was cause my Technician didn’t show up… but signed off on my repair order…
Shantell H,
Customer service response - We're really sorry to hear about your experience, Shantell. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1727982276229
Bad
Aloha S,
Never came out to my residence and check on what was wrong and what happened. I believe my appliance is still covered. If sears is gonna do this to customers with warranty No sense we buy warranty. My daughter was boiling water when she heard a loud explosion from the cooktop. When she heard that she dropped the Spray bottle of pam. On to the glass. That loud explosion crack the back left side burner. My daughter was scared and that is why she dropped the Spray bottle. I believe there was something faulty underneath the cook top.
Lehneer C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719548121713
06/06 update for 2nd tech visit: 5 Stars Charles came for servicing on our issue and did an excellent job. He addressed the issue promptly and explained what needed to be done. He made sure the issue was taken care of after the shoddy job the first technician, Bowman had done. Thank You for the great service, Charles! Called for service due to feeling cold air escaping from bottom of where fridge doors meet of my Frenchdoor style refrigerator. Was told it was a piece on left side of door that was noted as mullion on the invoice sheet. When I came home from work I noticed that I could still feel cold air leaking. The mullion did not seem to be reopening when we close both doors. It also makes a noise when the door is opened. Tried calling Bowman’s cell on 3 separate days with no response. Poor customer service. I will be calling the service center again today ….I want a different person to come and I SO NOT want to be charged for the visit
Leilyn K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638327876
Lacking empathy
Nadine N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712889965795
B M,
Customer service response - Hi , we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1711926203732
Too wide a window for service appointments and they don’t tell you how far away you are in the service queue so you can have an idea of the time of the appointment. My home warranty had the wrong address and instead of getting me to verify the info only I would know, they said they couldn’t come to my address (a few houses down on the same street) to complete the service. Note to sears, there are single people who are homeowners and guess what some of us work too!!!
Jamael M,
The repair tech came to fix our refrigerator on 2/12. Today, 2/19, my nephew goes to the house (my mom and I have been traveling) and tells me the freezer and refrigerator are both warm even though the motor is running. Everything was spoiled and had to be thrown out. My sister has been trying to talk to someone at Sears about this but has been getting the run around. I'm so disappointed in the quality of Sears customer support. My parents have always had Sears appliances and have never had an issue like this before. For a repair that cost over $500, you'd expect a refrigerator to be fixed.
Alyne K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709776160568
