4561 Salt Lake Blvd Reviews

To start with, I prefer talking to a live, local person when I make my appointments. (Chats, bots, AI, etc. doesn't allow me to ask questions, but instead asks me to choose from a checklist.) I did speak to a live person (outsourced) to make my initial appointment but she couldn't answer some questions I had. Her accent also made it hard to understand what she was saying sometimes. Once I made my appointment, I did receive AI generated follow-up texts asking me to confirm my appointment. Since I had asked for a dishwasher repair service, dishwasher clean/maintenance service, and a refrigerator clean/maintenance service I received separate texts for each service but had to click the link to see which text was for which service. I dutifully pressed "1" as requested to confirm my appointments. A day later, I received another text asking me to confirm my appointment otherwise they would cancel the appointments. Of course, I panicked and wondered why they never received my reply so I clicked a link in the text which brought me to a chat site with a bot who gave me a checklist to choose from; however, none of the choices addressed my issue. So I spent a sleepless night wondering if anyone would show up. As it turns out, someone did show up at the designated time and he had called me to let me know what time he would be arriving. My technician was Junny. He seemed to know what he was doing and explained what he thought might be causing the dishwasher to leak. He took off the door, removed and checked the thingie (not sure what it is called) from underneath, and checked the hose and none of them were the problem. He did get rather peevish when I tried to point out why the door wasn't going back in when he was struggling with it. But I do appreciate that he addressed my concern when the dishwasher didn't seem to fit back in properly because I noticed there was a bigger gap on one side. So he screwed the top fasteners to the underside of the counter (which he said the original installers failed to do), and also adjusted the height so that the door opens/closes more smoothly. So thank you for that, Junny! The 3 star rating is an average (2 for the process of making/confirming the appointment. 4 stars for the technician himself.)

I am only giving this 2 stars because the technician was very nice and as helpful as she was allowed to be. My frustration is regarding the timeframe. When I initially scheduled this service, I was given a general timeframe of 0800-1700. I received a call this morning at 0750 from the technician who advised she would come between 1100-1400. The technician did not show up until almost 1830 today. There was no communication advising she wouldn't make the given timeframe or she was running late. The price for the part to fix my washer is $33.00, but the total charges amounted to almost $400 for labor and of course I declined. I will never use this service again.

They came but did not repair our appliance and then sent a service receipt. The person that came lied to my wife saying he had spoken to me about why he could not provide the service. Overall this was not a good experience with sears at all

I want to talk to the guy that came to my house today

1. Today’s service the technician took apart the dishwasher and when he put it back the door is no longer functioning correctly. 2. The dishwasher is not properly mounted. When we open the door the entire dishwasher moves forward. 3. The panel doesn’t fit back where it is supposed to be. The technician said to order a new one because he couldn’t do it. 4.The electrical power was working and still is but currently he left the unit showing that the unit has no power and said we should call an electrician. Is this the service we deserve after waiting for to have this fixed?

Bowman arrived without any tools, assessed my refrigerator, and immediately filed my claim to my home warranty company. It was as if he knew they wouldn’t cover the claim prior to arrival and made absolutely no attempt to fix my problems; not even temporarily until I can file an appeal, as Choice Home warranty (beware: do not use them) refused to cover my claims. The lever on my water and ice dispenser isn’t working properly and the door hinges in my refrigerator door are broken. At least a previous technician (a different company) made temporary fixes. I hoped my home warranty covered the water lever (newest problem), but I was wrong. $65 for him to file a claim, only for it to be rejected and he did nothing to attempt to temporarily fix it.

Problem still not resolved Dryer still not working. Does not get hot

I would give negative stars if I could! The absolute WORST service ever!!! Waiting for 4 months for my dryer to be fixed with multiple no shows from service team (if I had a 9-5 job I would be fired taking off for no reason). When it gets fixed they see I bought a new dryer, in the process of my dryer being fixed the switched my old dryer around with my new one and left everything a mess, moved my washer out of place stretching the power cord and water line, dryer not even touching the side of washer, dropped an extension cord I had on the side behind both machines, broke my power strip off the wall and unplugged other things that wasn’t supposed to be unplugged including my refrigerator!!! All food defrosted!!! WORST SERVICE!!! Canceling my contract with them ASAP