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1505 Kapiolani Blvd Reviews
Read reviews from customers who used our services at 1505 Kapiolani Blvd
Total reviews
322
Average Rating
4.5/5
Sharon T,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1717987740061
Technician excellent in everyway
Sue G,
Customer service response - Thank you for the amazing feedback about our technician! We're thrilled to hear about your positive experience.
Sears Home Services on 1718066930859
Jay F,
Customer service response - A big thank you, Jay, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718079332359
Edwin is very knowledgeable and professional. Please keep him working for Sears he’s a winner !
Steven W,
Customer service response - Thank you for recognizing Donald's expertise and professionalism. We're thrilled to hear that his presence makes a positive difference!
Sears Home Services on 1717756462312
The inspection of the dryer was thorough and the technician explained what he showed me. He was polite and professional and the dryer is in good confition.
Gary E,
Customer service response - Thank you for sharing your positive experience; we're delighted to hear about your satisfaction with our thorough inspection and professional service.
Sears Home Services on 1717633774219
Knowledgable, worked quickly and friendly.
Linda W,
Customer service response - Thank you for highlighting our knowledge, efficiency, and friendliness. We're glad you had a positive experience!
Sears Home Services on 1717470187267
The technician was fine but he did not do anything other than take back the parts that had been sent to me. My review is not of the technician since it's not his fault, rather, my review is of the overall services. My washing machine was first serviced in March, parts were ordered and I never heard from you again about the repairs until yesterday when the technician showed up at my door. The appointment was not booked by me or with my knowledge. I heard from you many times notifying me that my contract was about to expire and at least twice, I told the person I spoke to that if my machine was fixed, I would renew my contract but otherwise, I would not. I could not live without a washing machine for almost 2 months. I assumed it was not going to be fixed so I bought a new machine for 1/2 what I was going to be charged for the contract. During the contract period, I had to also buy a new refrigerator. I did not want to wait for it to completely break down for you to replace it. The leakage that was the problem ruined my floor. You replaced my dishwasher after months of trying to fix it and then gave me an inferior model. So, no, I was not happy with your service. I did return the parts that were sent to me to the technician. The first part came within a week or so of the first visit. The second part came just a week or so ago. I had already replaced the machine myself by then. I will not be recommending your services to anyone.
Myrtle C,
Customer service response - We sincerely apologize for the frustration and inconvenience you've experienced with our service and the handling of your appliances. Thank you for sharing your feedback, and we will use it to make necessary improvements.
Sears Home Services on 1717401910672
Donna M,
Customer service response - A big thank you, Donna, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717398272181
Rose K,
Customer service response - A big thank you, Rose, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717394472585
Vince was thorough and professional. I appreciated the way he resolved my refrigerator issue
Buzz K,
Customer service response - Thank you for your kind words about Vince and our service. We're thrilled we could resolve your refrigerator issue to your satisfaction.
Sears Home Services on 1716882098468
