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1505 Kapiolani Blvd Reviews
Read reviews from customers who used our services at 1505 Kapiolani Blvd
Total reviews
322
Average Rating
4.5/5
Lani, Sears Tech Lead, did an amazing miracle in repairing both of my refrigerators. She knew exactly what the issue was and in no time, it was fixed. Both refrigerators work like they are brand new.
Tennyson U,
Customer service response - We're thrilled to hear about your positive experience with Lani and how she efficiently repaired your refrigerators, making them work like new. Thank you for trusting us with your appliances and taking the time to leave a review.
Sears Home Services on 1721532783135
Linda C,
Customer service response - Thank you so much for the fantastic 5-star rating, Linda! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1721211868407
Eric M,
Customer service response - A big thank you, Eric, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1721048733214
Garrett K,
Customer service response - A big thank you, Garrett, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1720775192457
Cornelius was awesome, friendly and knowledgeable! So courteous and fixed our concern quickly 👍how do I request him again when I need another appliance repaired?
Cliff S,
Customer service response - We're so happy to hear that you had a great experience with Jeremiah! Thank you for sharing your kind words.
Sears Home Services on 1720413182307
Junny provided excellent service from his first visit. His professionalism is great. Sears needs more like him. I have been trying to get the repairs done for approximately 3 months, since the first visit when no trouble was found. I was told to call back if it reoccurred . When it did reoccur, I called back and reached the technical specialists who order parts for a repair on 2 separate occasions, and I was told parts were ordered and I would receive them in 9 working days . I never received them. An expedite was placed on an order, and still no parts. I called back again and was told that the parts cost exceeded his authorization limit and he was referring it back to repair for a follow up visit, which was assigned to Junny who diagnosed the problem and ordered the parts and followed up today with the long overdue repairs. Again Junny provided excellent service. I realize Sears is in turmoil, but their customer service is terrible. I’m seriously contemplating discontinuing Service with Sears Home Services. The Master Protection Agreement has been my go to for 22 years. I sincerely hope it can be revitalized. Thank you very much. Contact from corporate would go a long way to keeping my business.
Pyscho D,
Customer service response - We're thrilled to hear about the excellent service Junny provided but deeply regret the inconvenience you faced with our service parts and repair process. Thank you for your long-standing loyalty and for bringing these issues to our attention.
Sears Home Services on 1720017947059
Lani was very prompt and customer service oriented. She told me about the washing machine cleaner tablets which I never knew about. I also had a dryer maintenance scheduled for the same afternoon and she tried to find out who was taking care of the servicing so she could do it instead since she was already here. Unfortunately she wasn't able to find out who it was so I had to wait a couple more hours to get the servicing done,
Lynne,
Customer service response - Thank you for your feedback; we're thrilled Lani provided excellent service and introduced you to new products. We apologize for any inconvenience with the dryer servicing and appreciate your understanding.
Sears Home Services on 1720017959546
Junny was efficient and cleaned up thoroughly after he completed the job. He also explained to me what he did and how best to make my dishwasher run efficiently. I appreciate that kind of thoroughness! Thank you Junny!
Mona K,
Customer service response - Thank you for sharing your positive experience with Junny's service. We're thrilled to hear you appreciated his efficiency and helpful advice!
Sears Home Services on 1720018474084
alan O,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1719922291126
Ann K,
Customer service response - Thank you so much for the fantastic 5-star rating, Ann! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1719922573575
