Appointment Lookup
802-552-4364
203 Michael Collins Dr Unit 1 Reviews
Read reviews from customers who used our services at 203 Michael Collins Dr Unit 1
Total reviews
13
Average Rating
4.4/5
Tech was efficient and quick
Larry T,
Customer service response - We appreciate your feedback and are glad to hear that our technician provided efficient and quick service. Thank you for taking the time to leave a review.
Sears Home Services on 1706108583168
The technician didn't dispose of used parts that was replaced
Yolanda J,
Customer service response - Hello Yolanda, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1708647353647
The problem started with scheduling. I made and appointment that got canceled 3 times because of staff related issues. I miss work all those times. For today’s appointment the Technician left without fixing anything. I am not able to speak to anyone live at sears Service. I used their chat automated system for my ice machine and asked if he can look at our refridgerater as well so he doesn’t have to come back. Chat told me absolutely he will make a note of it. Technician comes and only has work order for refridgerater and not the ice machine. Had back and forth about I will need to create another work order and then he can fix it. I told him then he needs to let his company know the automated chat didn’t tell me any of that information and he needs to let them know since I cannot speak to anyone. Then he said he had to go to the car and then just left. Called the technician and he did not answer. I called GE (the manufacturer and they even told me they can’t speak to anyone love either and they’re the manufacturer so she sympathized with my frustration. Be ware of this company that is completely unprofessional!
Ricardo D,
Customer service response - We apologize for the trouble you've faced, Ricardo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779930120640
