Appointment Lookup
802-552-4364
1300 Southlake Mall Reviews
Read reviews from customers who used our services at 1300 Southlake Mall
Total reviews
591
Average Rating
4.2/5
Eli was friendly and professional and fixed the issue. Was able to get same day appointment !!
Valorie M,
Customer service response - Thank you for your feedback, Valorie! We're glad to hear Eli was friendly and professional, and that you were able to get a same-day appointment.
Sears Home Services on 1775170478959
Technician today on 3/25/26 was fast and efficient and knowledgeable. I appreciate service received today. However GE mailed me a defective filter that doesn't work. This Tech spotted problem right away. Ms Pottinger Rex GA
Rashelle P,
Customer service response - Thank you for your positive feedback, Rashelle! We're happy to hear that the technician was fast, efficient, and knowledgeable in identifying the issue with the filter.
Sears Home Services on 1774490971142
Avis D,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1774227358332
Very knowledgeable and explained what was happening to my equipment.
calvin H,
Customer service response - Thank you for your positive feedback, Calvin! We're happy to hear that our technician was knowledgeable and provided clear explanations about your equipment.
Sears Home Services on 1773704885262
WENDELL F,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1773275457205
Technician name was Eli. He was professional, Knowledgeable, and committed to bringing final resolution to a recurring problem with the belt breaking.
Eloise W,
Customer service response - Thank you for your positive feedback, Eloise! We're happy to hear that Eli was professional, knowledgeable, and committed to resolving the issue with the belt.
Sears Home Services on 1773275213886
he attempted to fix my treadmill belt but he could not adjust it and he did not have a replacement. BUT he did the best with what he had to work with.
Joseph W,
Customer service response - Thank you for your feedback, Joseph! We're glad to hear the technician did his best, and we appreciate your understanding.
Sears Home Services on 1772670085344
Alex C the sears technician was absolutely fantastic!! Found the problem within minutes, great attitude and character. Explained everything he was doing and what i needed to do with future appliance upkeep. Told me about sears prevention plans and how they help save for future problems. @ Sears management, Great person to have on the team I'm impressed and will send anyone in need for your services. Also your AI chat box needs updating, it gives limited access on things asked.
Shawn R,
Customer service response - Thank you for your positive feedback, Shawn! We're happy to hear that Alex provided excellent service and valuable advice, and we appreciate your input on the AI chat box.
Sears Home Services on 1772419633115
Service calls are scheduled way to far out. It is very difficult to reach someone to schedule a service call. There are not enough options to give AI a full explanation on why you are calling. The compressor went out on my refrigerator. Parts were order and delivered to me within three days. It took almost three weeks to get a service text out to do the repairs needed. In the meantime I had to spent money on purchasing ice for three coolers this resulted in me losing most of the food in my refrigerator and freezer compartment. The technician that came out was very courteous and seem to know what he was doing.
Augustine J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1772156139903
Eli was awesome, very professional and knowledgeable, and very informative. 👍
Deborah T,
Customer service response - Thank you for your positive feedback, Deborah! We're happy to hear that Eli was professional, knowledgeable, and informative.
Sears Home Services on 1771980028513
