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1300 Southlake Mall Reviews
Read reviews from customers who used our services at 1300 Southlake Mall
Total reviews
591
Average Rating
4.2/5
he attempted to fix my treadmill belt but he could not adjust it and he did not have a replacement. BUT he did the best with what he had to work with.
Joseph W,
Customer service response - Thank you for your feedback, Joseph! We're glad to hear the technician did his best, and we appreciate your understanding.
Sears Home Services on 1772670085344
Alex C the sears technician was absolutely fantastic!! Found the problem within minutes, great attitude and character. Explained everything he was doing and what i needed to do with future appliance upkeep. Told me about sears prevention plans and how they help save for future problems. @ Sears management, Great person to have on the team I'm impressed and will send anyone in need for your services. Also your AI chat box needs updating, it gives limited access on things asked.
Shawn R,
Customer service response - Thank you for your positive feedback, Shawn! We're happy to hear that Alex provided excellent service and valuable advice, and we appreciate your input on the AI chat box.
Sears Home Services on 1772419633115
Service calls are scheduled way to far out. It is very difficult to reach someone to schedule a service call. There are not enough options to give AI a full explanation on why you are calling. The compressor went out on my refrigerator. Parts were order and delivered to me within three days. It took almost three weeks to get a service text out to do the repairs needed. In the meantime I had to spent money on purchasing ice for three coolers this resulted in me losing most of the food in my refrigerator and freezer compartment. The technician that came out was very courteous and seem to know what he was doing.
Augustine J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1772156139903
Eli was awesome, very professional and knowledgeable, and very informative. 👍
Deborah T,
Customer service response - Thank you for your positive feedback, Deborah! We're happy to hear that Eli was professional, knowledgeable, and informative.
Sears Home Services on 1771980028513
Sanghoon L,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1770943685112
Extremely polite very attentive all around great 👍👍👍
Teresa T,
Customer service response - Thank you for your positive feedback, Teresa! We're happy to hear that you received attentive and polite service.
Sears Home Services on 1769746667817
Showed up on time as promised. Easy to do business with. And he met all of my expectations.
Douglas P,
Customer service response - Thank you for your positive feedback, Douglas! We're happy to hear that our service met your expectations and was easy to work with.
Sears Home Services on 1769047106942
Stephanie E,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1768881278285
The technician was good and professional.I only hope my refrigerator works after twenty four hours.When I check it. I had to put a water bottle in and wait twenty four hours to see if it it freezes up to know if the refrigerator is working.
Linnie. G,
Customer service response - Thank you for your feedback, Linnie! We're glad to hear the technician was professional, and we hope your refrigerator works perfectly after the 24-hour period.
Sears Home Services on 1768880804323
Ian received excellent service. He was very professional and courteous.
Catherine R,
Customer service response - Thank you for your positive feedback, Catherine! We're happy to hear that Ian provided excellent, professional, and courteous service.
Sears Home Services on 1767921779684
