1300 Southlake Mall Reviews

Kern arrived on time, communicating what the problem was and the solution. He had shoe covers, and was polite and friendly. Herb is a true asset to the Sears repair team!

Fast response and excellent customer service. My dryer stopped working Friday and Andrew was able to complete all repairs on Saturday.

Our family had an AC unit that stopped blowing cool air during the hottest parts of the recent heatwave, and it was difficult finding help. But we got lucky - Kevin came to our family's rescue. He was very professional and personable, and he quickly and correctly assessed the issue with our compressor and worked quickly to secure a replacement and complete the repair so we could start cooling the house again. He advised me on things I could do to improve my unit's efficiency and made sure I was satisfied with the repair before moving on to his next appointment. Kevin made a very strong impression on me - so much so that if I need help with my heating/cooling system in the future, I'm going to request Kevin be assigned to my work order. Thank you sir!

Keith was very professional and explained all the process and the issue with the appliance .

He was very professional, efficient and effective and very knowledgeable. I really him resolving my issue in a timely manner! Thank you so much Julian for your assistance

Could not have asked for a more pleasant and knowledgeable Tech. Would definitely recommend. Completely satisfied with the service.

Our technicians were very professional and explained everything along the way. Julian was an excellent technician.

Service was great!!. Dryer was really checked out to find the real problem and fixed. Unlike others.