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1300 Southlake Mall Reviews
Read reviews from customers who used our services at 1300 Southlake Mall
Total reviews
591
Average Rating
4.2/5
Mr kern was professional in his work. Explain the problem with me and pleasant in doing so.
Roberto D,
Victoria T,
The tech was timely, professional and provided a clear communications from issue to solution.
William F,
He was courteous and went above and beyond to get the repair completed for the holidays.
Nicole H,
Very professional, friendly, and explain the details
Janice F,
Customer service response - Thank you for taking the time to write a review for Sears Appliance Repair service. We appreciate your kind words regarding the professionalism, friendliness, and attention to detail of our team.
Sears Home Services on 1705392846881
Needed better communication and time slots to come out, as not to miss work and coming late
Ksacia B,
Customer service response - Thank you for your feedback, Ksacia. We apologize for the communication issues and inconvenience with the time slots.
Sears Home Services on 1780443186375
Shirley O,
Customer service response - Thank you for the amazing 5-star review, Shirley! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777757406314
He was professional and quick with services. Thank you!
Janessa,
Customer service response - Thank you for your feedback, Janessa! We're happy to hear that you found our service professional and quick.
Sears Home Services on 1750637529036
Ronald S,
Customer service response - Thanks for the great rating, Ronald! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1725333057144
This rating is strictly for the technician. My only complaint is he waited until 5pm on the day of service to advise the part was 30 miles away and we needed to reschedule for the next day. Other than that, he correctly diagnosed and fixed the issue. Sears on the other hand would receive a one star rating.
Darlene M,
Customer service response - We apologize for the inconvenience caused by the delayed part delivery and appreciate your feedback on the technician's service. Thank you for sharing your experience with us.
Sears Home Services on 1709142593092
