Appointment Lookup
802-552-4364
1300 Southlake Mall Reviews
Read reviews from customers who used our services at 1300 Southlake Mall
Total reviews
591
Average Rating
4.2/5
Issue was not resolved.
Ms. C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752110812645
The technician Erek T. never showed up and he forged my signature on the receipt. This is unacceptable. He never came and I waited all day.
Lynora G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751418891890
Germaine the technician was rude and aggressive from the time he came to the door. He refused to do his job effectively and was demanding to go other places in my house that he didn’t need to. I told him to leave and I will call someone else. He hesitated as if he wasn’t going to leave until he heard someone on my phone. He then went and sat in my driveway for 15 minutes.
Christina M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357586
They have done a terrible job with repairing my fridge, they have been out 4 times and my fridge still isn’t fixed in over a month. The first guy comes out and said the compressor is bad, so he ordered parts, they came in and he installed, still didn’t work, another tech came out and said he wasn’t gonna touch another’s technicians work, so he left. Another tech came, couldn’t do anything because he didn’t have the proper tools. I have another appointment next week and I can wait to see what happens. I would give 0 stars if I could. Well the next appointment they did give me a window of arrival and I waited all day. I received a text around 3pm saying my appointment was cancelled
Zahkar I,
Customer service response - We apologize for the trouble you've faced, Zahkar. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743642691228
This service is bad dont use it please
Benny J,
Customer service response - We apologize for the trouble you've faced, Benny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733674579789
I am still having problems with this dryer. I am so upset. The technician has done everything. I tried calling the number and could not get a person. I had another disappointment today. I have an appointment for 8-12 and it is 3:15 and no one has showed up. I took off work for this appointment. I need someone to call me. This is awful!!
Nicole W,
Customer service response - We apologize for the trouble you've faced, Nicole. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727837119293
Technician never showed up.
Chamika H,
Customer service response - We're really sorry to hear about your experience, Chamika. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726543080275
This location doesn’t exist. Don’t use sears.
Darin R,
Thurs time I’ve had an appointment with a no show tech. God awful customer service, thankfully I was able to talk to a tech who was helpful but still couldn’t confirm that I would be serviced.
Learra S,
Customer service response - We apologize for the trouble you've faced, Learra. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724811187329
No one showed up for the scheduled appointment. My appointment was between 1-5 and no one showed. I rate a 0 on a no show. I have waited at home all day !!! Not happy!
Kim S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724124085109
