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1300 Southlake Mall Reviews
Read reviews from customers who used our services at 1300 Southlake Mall
Total reviews
594
Average Rating
4.2/5
Eric was great at repairing my ac! However, the length of time it took Sears to schedule someone to come out was ridiculous! 2 weeks! In the two weeks time that it took, I now have a major leak my ceiling that I will have to hire someone to repair. If the turnaround time had not been so long, I would not be incurring additional expenses! I would appreciate being compensated for this added expense!
Sharonda B,
Customer service response - We're sorry to hear about the delay and the inconvenience it caused, Sharonda. Please contact us directly so we can address your concerns and discuss possible compensation. Thank you for your patience.
Sears Home Services on 1754280405785
My technician was professional. He explained everything to me and answered all my questions.
A M,
Customer service response - Thank you for your positive feedback, A Mercer! We're happy to hear that our technician was professional and provided clear explanations.
Sears Home Services on 1754008883349
Jermaine was very kind, professional and efficient He looked over my HVAC system discovered what was wrong, fixed the problem. He was able to explain the issue to me. He made sure that my system was cooling before he left.
Darlene S,
Customer service response - Thank you for your positive feedback, Darlene! We're happy to hear that Jermaine was kind, professional, and efficient in fixing your HVAC system and ensuring it was cooling properly.
Sears Home Services on 1754008925504
Twala B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1753926369358
He was on time, friendly and very knowledgeable about giving detailed info about the problem and what he did to resolve it.
K D,
Customer service response - Thank you for your positive feedback, K Donte! We're happy to hear that our technician was punctual, friendly, and knowledgeable in providing detailed information and resolving the issue.
Sears Home Services on 1753831640771
I appreciate his honest and sincere assessment. He know what he’s talking about.
GreatProperties A,
Customer service response - Thank you for your positive feedback! We're happy to hear that you appreciated the honest and knowledgeable assessment.
Sears Home Services on 1753831636666
Excellent and quick service rendered
carol M,
Customer service response - Thank you for your positive feedback, Carol! We're happy to hear you received excellent and quick service.
Sears Home Services on 1752716212430
Kattie A,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1752627209894
Aaron the technician was very professional and advised me of the issue and explained about the fees. I clearly understood and he answered all questions that I had.
Lin M,
Customer service response - Thank you for your positive feedback, Lin! We're happy to hear that Aaron was professional and provided clear explanations about the issue and fees.
Sears Home Services on 1752628361594
The technician was professional and knowledgeable about my problem. The diagnosis only took 10 minutes. This is a fantastic technician.
Forest G,
Customer service response - Thank you for your positive feedback, Forest! We're happy to hear that our technician was professional, knowledgeable, and provided a quick diagnosis.
Sears Home Services on 1752628360827
