500 Great Oaks Dr - Ste 7 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Barbara M
My experience with the repairman and the repair were great. Fixed my problem. My problem is with the way the service calls are handled. Original appointment was for Monday, June 2, 2025 from 8am to 5pm. Was notified at 6:45 pm that repairman would not be coming and had choices for alternate date. No technician available for Monday appt. I felt like I should have been notified earlier that no one was coming. Feel like communication could be better.
Customer service response - Thank you for your 5-star review, Barbara! We're pleased to hear the repair was great, but apologize for the communication issues regarding your appointment. We appreciate your feedback and will work on improving this aspect.
Sears Home Services on June 08, 2025
Teresa M
Wonderful Sooo nice.. very helpful respectful just a pleasure meeting
Customer service response - Thank you for your 5-star review, Teresa! We're pleased to hear that you had a wonderful and respectful experience with our service.
Sears Home Services on June 05, 2025
Ashley Z
Sears repairman, Bill, communicates and updates the repair. He is knowledgeable and works efficiently.
Customer service response - Thank you for your 5-star review, Ashley! We're pleased to hear that Bill communicated well and provided knowledgeable and efficient service.
Sears Home Services on June 05, 2025
Bobby M
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 01, 2025
Richard L
Bill, our technician was great but your app that shows when he would arrive was horrible. I pulled up the posting and it said he would be at our house at 6:45. Ouch, the earlier messages said he would be at our house at 4:45 or something like that. So, we rearranged our schedule to accommodate. He showed up at 2:35!!! No message things were different. Seriously, get your act together.
Customer service response - Thank you for your 5-star review, Richard! We're pleased to hear Bill provided great service, but apologize for the inconvenience caused by the scheduling app. We appreciate your feedback and will work on improving this aspect.
Sears Home Services on May 27, 2025
Ricky P
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 20, 2025
Emily K
Technician was courteous and helpful. 3rd party from my home warranty company to fix double ovens.
Customer service response - Thank you for your 5-star review, Emily! We're pleased to hear that the technician was courteous and helpful in fixing your double ovens.
Sears Home Services on May 20, 2025
Priscilla T
Arrived on time. Professional appearance. Throughly cecked all appliances. Great customer service!!!
Customer service response - Thank you for your 5-star review, Priscilla! We're pleased to hear that you received timely, professional service and great customer care.
Sears Home Services on May 18, 2025
Don R
The technician showed up o time was very professional. He knew what the problem was and did the repair quickly and explained the problem to me. Wyman was very knowledgeable and was very professional.
Customer service response - Thank you for your 5-star review, Don! We're pleased to hear that Wyman was professional, knowledgeable, and efficient in resolving the issue.
Sears Home Services on May 15, 2025
Sandra A
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 09, 2025
